What we do
LSEG is a leading global financial markets infrastructure and data provider that operates connected businesses to serve customers across the entire financial markets value chain.
With capabilities in data, indices and analytics, capital formation, trade execution, clearing and risk management, we operate at the heart of the world's financial ecosystem and enable the sustainable growth and stability of our customers and their communities.
Together, our five business divisions
Data and Analytics, FTSE Russell, Risk Intelligence,Capital Markets and
Post Trade offer customers seamless access to global financial markets, across the trading lifecycle.
LSEG is headquartered in London and has a major presence throughout Europe, the Americas, Asia Pacific and emerging markets.
Team:
The Customer Implementation Management (IM) team is client facing team focusing on customer implementations, on-boarding, and project execution. IM team operates on a client portfolio basis, leading and establishing relationships as well as achieving business objectives.
The team works on a combination of projects that result from customer won business (sales) and mandated strategic projects and programs (upgrades and migrations). Team leads and drives customer projects becoming the client's advocate and focus point within Customer Implementation Services. The primary focus of the IM team is to ensure that the activities associated with client migrations and implementation activities are driven professionally and efficiently.
Reporting to the Implementation Management Director, APAC, the role is based in Kuala Lumpur, Malaysia and will lead Implementation Project Specialists across APAC.
Responsibilities:
- Ensures the team delivers on all key objectives & lead the deployment of the team resources to service LSEG clients and technical programs.
- Escalation point for team's issues, internal partners & customer concerns regarding implementation & migration activities.
- Drives for excellent customer experience for all implementation activities and projects handled by the team.
- Works in close collaboration with partners throughout Sales and Account Management (SAM), Customer success, Order management and the wider LSEG organization
- Process management & drives for strong execution across multiple projects & BAU activities.
- Identifies and lead change and process improvements whilst driving BAU activities.
- Mentors team members and drives their growth and development.
- Runs implementation of technical orders and takes accountability to drive improved performance across projects and ServiceNow metrics
- Runs regional technical Orderbook and ensures the lead-time to revenue recognition minimized.
Requirements:
- People leadership skills and the ability to mentor a team.
- Strong proven customer relationship experience
- Good knowledge of LSEG Products & networks, internal systems/tools, and processes
- Ability to communicate and negotiate effectively with various internal and external partners.
- Excellent communication (verbal and written) skills.
- Works in partnership with global teams to successfully deliver global projects.
- Ability to multi-task, prioritize and succeed in a mission critical environment.
- Ability to prioritize effectively and respond to changing priorities.
If this sounds exciting, apply today!
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership,
Excellence and
Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants and employees religious practices and beliefs, as well as mental health or physical disability needs.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
