Company Overview
Leading Growth Through Innovation
As the World's No.1 Nitrile Glove manufacturer, Hartalega is currently in the process of recruiting a diverse pool of talented people, across various specialisations and backgrounds. You will enjoy exceptional benefits and incentives, as well as a well-defined path for career success.
Hartalega is made up of a tight-knit, passionate and highly-skilled set of individuals. From our top executives, to our line technicians; we are all proud to be part of an elite group responsible for revolutionising the glove-making industry.
Overview
Job Description- To develop and establish overall office administrative system for Sales Department.
- To form, lead and manage a team of Sales Operations.
- To establish and constantly review business process Standard Operating Procedure (SOP).
- To establish a systematic and organized reporting system.
- To ensure the Department is in full compliance with company's quality certifications.
- To drive and cultivate Sort, Set in Order, Shine, Standardize, Sustain (5S) culture.
- Responsible for Customer Setup, Order to Cash and Demand Planning:
- Customer Data Management.
- Credit Management.
- Order Management.
- Order Fulfilment.
- Invoicing and Payment.
- Demand Review.
- Responsible to set up and manage an organized office administration system:
- In compliance with Human Resources (HR) rules and regulation.
- Handle disciplinary issue.
- Implement company policies.
- Establish a filing and correspondence system.
- Staff recruitment program.
- Control and monitor office expenditure.
- Maintain and upkeep of the sales office.
- Overseeing overall Sales Operations team:
- Manage a successful team covering Assistant Manager (AM) to Customer Assistant (CA) levels.
- Ensure the team consistently meets or exceeds daily performance metrics.
- Provide coaching and training.
- Handle recruitment, appraisal & promotion.
- Act as liaison/partner within sales team and internal customers.
- Manage inventory for glove samples.
- Standard Operating Procedure (SOP) / Work Instruction (WI) / Structured On-The-Job Training (SOJT) establishment and review:
- Responsible for the development, implementation and analyse SOP/WI/SOJT for sales processes:
- Sales order entry by AX.
- Customer complain handling SOP.
- Shipment recall SOP.
- Artwork handling.
- Credit limit SOP and approval process.
- Maintain AX:
- Customer master file.
- Product item creation Bill of Materials (BOM) / Finished Goods (FG) creation.
- Maintain accurate customer's pricing.
- Establishing and managing an efficient and detailed reporting system:
- Contract & agreement filing.
- Tracking departmental Key Performance Indicator (KPI) in a monthly basis.
- Provide monthly sales forecast to the relevant departments.
- Handling internal and external audit - to ensure business operation and processes are in compliance with ISO certifications.
- Establish a systematic filing system.
Requirements
Education:
- Bachelor Degree in Business Administration or any equivalent work experience.
Work Experience
- Minimum 8 years working experience in sales operations management including demonstrated success, improving sales, operations processes.
Technical And Professional Knowledge
- Order fulfilment process monitoring and understanding actions/steps needed to ensure order fulfilment.
- Pipeline management understand the needed adjustment to improve sales performance down the sales funnel.
- Operation activities & Information Technology (IT) platform management (build report(s) that informs sales team and leaders on historical, current and anticipated results).
- Customer Relationship Management (CRM) and database software management systems.
Additional Company Information
Registration No.Company Size
75398-K More than 5000 Employees
Average ProcessingTime Industry
21 days Manufacturing / Production
