Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
The incumbent is responsible to manage an efficient and effective Claims team by meeting and exceeding managements expectations on operational processes. The complexity of the insurance business requires the incumbent to acquire a thorough knowledge of the different insurance products (and their functionalities / technicalities) and operational processes to ensure customers enquiries are resolved in accordance with agreed service levels. The incumbent is also required to work closely with other operations departments in delivering excellent service quality to customers.
Position Summary:
Claims Approval within authority limit
Claims Recommendation to the next Level
Planning overall strategy of the Unit
Managing the day to day functions of the Unit which include people, system, procedures and others.
PRINCIPAL DUTIES:
Deliver end to end Customer Journey and provide exceptional PRUexperience Service to our customers.
Fulfill the Claims Philosophy by paying all valid claims quickly.
Treat all our customers with compassion and care.
Keep our Customers well informed on the progress of their Claims regularly along the journey.
Serve our customers exceptionally well during their lifes difficult moment by making it simple and easy when handling their Claims.
Be consciously aware that our customers are awaiting our decisions, therefore resolve their claims quickly without unnecessary requirements.
Close collaboration with co-workers from all areas within the organization focusing to resolve Customers requests without delay.
Provide exceptional customers experience during their moment of truth with us while ensuring that we are in full compliance of Companys governance and best practices, local regulations and Groups standards and guidelines.
RESPONSIBILITIES:
Life & Banca- CI/ TPD/ DTH/ Instalment
Penders Management
Claims Investigations
CRM Management
Complaints Handling and Resolution
Collaboration with QA/ QL/ Clients
Agency Training & Learning
Cross functional support
E2E Status / Progress Update
Claims initiatives & system enhancement
Regulatory reporting and audit
Interdepartmental follow through
New product set up with Life benefit
Financial related (bank recon, suspense management, JV)
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
