Job Overview We are seeking a motivated and experienced NOC Engineer to join our team in Malaysia. This role involves monitoring and supporting our 24/7 Content Delivery Network (CDN), a global SaaS cloud solution with over 300 locations. This position is ideal for individuals eager to learn, grow, and take on bigger responsibilities in our organization.
Responsibilities
Monitor and maintain the performance of CDN, cloud services to ensure compliance with Service Level Agreements (SLAs).
Investigate critical alertsand restoring normal operations.
Document and track network issues, contributing to a knowledge-based system.
Provide first-level IT support to internal teams, addressing hardware, software,connectivity issues, etc.
Supervise and enforce the process of granting access to systems while ensuring compliance with security protocols.
Assess the potential impact of maintenance activities on nodes
Monitor and address cases involving copyright violations, illegal content, and other abuse activities.
Participate in projects
Provide support via email, web portals, and occasionally over the phone.
Collaborate with escalation teams to resolve service issues efficiently.
Adhere to company processes and undertake additional duties as needed.
Requirements
Malaysians only.
Bachelor's degree in Computer Science/Information Technology, or equivalent.
Domain experiences desired: Linux, RHCSA, HTML, CCNA, DNS, TCP/IP, etc.
Experienced level: 0-3 years
Open to Fresh graduates; internshipexperience in NOC/IT support, or enterprise technical support roles is a plus.
Ability to work 12-hour rotating shifts, including weekends & Public Holidays.
Proficiency in English (written and spoken); Mandarin is a plus.
Strong analytical and problem-solving abilities.
Additional Information:
Hybrid mode
Fixed mobile allowance
Shift allowance
On-Call allowance
Call out allowance
Overtime claims
On The Spot Award
Long Service Award
Leave encashment option
Birthday gift vouchers
Medical insurance
Wellness reimbursement
Conveniently located within walking distance to public transport
