Supply Chain - Logistics & Fulfillment Specialist (mandarin speaking)
Salary Range: RM3000-4500 for junior level; RM4500-6000 for middle level
Location: Petaling Jaya, Malaysia
Working Hours: Monday to Friday, 9am-6pm
Logistics & Fulfillment Operations
Lead teams of Warehouse Fulfillment Executives working closely with internal and external stakeholders on daily e-commerce fulfillment operations handling
Oversee 3PL WHs on daily operational performances ensure the activities being completed on-time on target
Work cross functional teams aligning the business needs for operational planning with cost effectiveness
Monitor platform wise order creation, administration and shipping status, ensuring all orders are fulfilled according to the timeframe
In charge fulfillment related troubleshooting to ensure the operations running smoothly
Manage logistics operations for cross border transportation, local delivery, and customs clearances
Manage overall inventory related activities (stock-take, stock adjustments, disposal, etc.) for inventory accuracy
Assist customer service team on post sales operations (return refund, 3PL last mile claim, etc.) to shorten the lead-time on case closures
Keep track of KPI performance and identify KPI deviations for corrective actions
Responsible for overall performance evaluations for platform enabler partner programs
Operational Excellence & Project Management
Lead weekly operational reporting for local & regional business reviews
Assist monthly business review with all 3PL service providers
Define KPIs and setup SOPs and other ops guidelines for greater efficiency and service quality
Ensure all associated cost items are managed within approved budget
Manage monthly billing reporting to ensure the invoices being processed on-time with 100% accuracy
Manage team for project executions and implementations (e.g. new business launch, stock migration, process roll-out, etc.)
Assist on identifying potential 3PL partners (warehousing, last mile service providers.) for Supply Chain Optimization team for RFP process from vendor selection, rates negotiation, final evaluation up to implementations.
Perform other job-related functions when required
Requirements:
Holding atleast bachelors degree in supply chain, logistics, transportation, operations, industrial engineering, or other relevant disciplines.
7-10 years working experience, with atleast 3 years in the e-commerce industry. Strong knowledge in warehousing & logistics management, cross border freight forwarding and custom regulations.
Minimum 3 years of leadership experiences on team management and people development.
Strong in analytical and problem-solving
Knowledge of OMS and WMS
Excellent command of excel and google products (doc, sheet, ppt, etc.).
Results driven and self-motivated with the tenacity to perform in a fast-paced environment.
High moral standards and personal qualities of integrity, credibility, commitment to the business.
Excellent communication skills both in English and Mandarin
Based in residential country, able to travel around the regions (SEA & CN)
Job Types: Full-time, Permanent
Pay: RM3,
- 00 - RM6,000.00 per month
Benefits: - Opportunities for promotion
Professional developmentSchedule:
Early shift
