Hello! MEXC is looking for an Live Chat Specialist. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking for!
MEXC (
www.mexc.com) is one of the world's fastest growing digital asset exchanges by trading volume (Top 10 according to CoinMarketCap)
- Competitive salary + bonuses
Responsible for receiving inquiries from users through online customer service tools and answering users concerns;
- Timely feedback on the problems existing in the process, collect and sort out problems;
Strong business sensitivity, able to grasp essential business concepts after receiving training. Financial knowledge and experience are preferred;- Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization;
Able to adapt to shift work. / Able to adapt to long night shift work.
Prefer candidate with 1 year customer service experience in cryptocurrency industry/ financial & banking institution.
- Good logical thinking ability, able to judge the real needs of users;
Proficiency in Chinese and English is a must;- Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions.
Job Type: Full-time
Pay: RM4,- 00 - RM9,000.00 per month
Benefits: - Opportunities for promotion
Professional development
Schedule:
Day shift Rotational shift
Supplemental Pay:
Experience:
- Customer service: 1 year (Required)
Cryptocurrency: 1 year (Required)
Language:
Mandarin (Required)
