2 Openings
Kuala Lumpur International Airport
Role description
Role Proficiency:
Independently analyse and develop applications in assigned area of responsibility on ERP/CRM systems. Design solutions under the supervision of an Architect along with managing a team
Outcomes:
Develop technical documents such as Functional Design Specifications Deployment documentation
Perform design document reviews peer code reviews and suggest code improvements
A single point of contact for the build and deployment issues and resolve them on time
Learn technology business/system domain and as recommended by the project/account
Contribute to ERP/CRM Practice related activities like (but not limited to) assembling content for case studies contributing to reusability coordinating internal seminars and conduct knowledge sharing sessions organizing sessions during and participating in hackathons etc.
Select appropriate technical options for development such as reusing improving or reconfiguration of existing components.
Identify the problem patterns and improve the technical design of the application/system
Optimize efficiency cost and quality.
A self-learner implementing new features released in relevant technology wherever possible.
Act creatively to develop applications and select appropriate technical options optimize application development maintenance and performance by employing design patterns and reusing proven solutions. Responsible for others developmental activities
Interpret the application/feature/component design to develop the same in accordance with specifications.
Code debug test and document and communicates product/component/feature development stages.
Validate results with user representatives integrates and commissions the overall solution.
Influence and improve customer satisfaction through things like (but not limited to) offering suggestions for code refactoring and improvements in business processes. complete sprint deliverables ahead of time helping client architects and product owners by way of design suggestions and/or explaining functionality to business stakeholders etc
Influence and improve employee engagement within the project teams.
Set goals in NorthStar and timely. measure progress and update accordingly.
Measures of Outcomes:
Number of applicable technical/domain certifications completed
Adherence to process and standards (coding standards)
Number of mandatory trainings (industry/technology specific trainings UST mandatory trainings) completed
Average time taken for turnaround on production bugs
Adherence to schedule and timelines
Contribution to RFPs and estimations in ERP/CRM Practice
Number of Junior Leads who were guided and unskilled to lead a technical team.
Number of technical sessions conducted within practice for the benefit of peers and team members.
Outputs Expected:
Requirement:
Understand the requirements/user stories
Estimate:
Create and provide inputs for effort and size estimation and plan resources for projects.
Follow scrum ceremonies.
Design:
Contribute to creation of design (HLD
LLD
SAD)/architecture for Applications/feature/Business Components
Configuration and Coding:
Define coding standards
templates and checklists. Perform code review of team members
Test:
Create and review unit test cases
scenarios and execution
Review test plan created by testing team
Provide clarifications to the testing team
Manage Defects:
Perform defect RCA and mitigation
Identify defect trends and take proactive measures to improve quality
Manage Project:
Manage delivery of modules and/or manage user stories
Documentation:
Create/review templates
checklists
guidelines
standards for design/process/development
Create/review deliverable documents. Design documentation
test cases and results
Status Reporting:
Report status of tasks assigned
Comply with project related reporting standards and process
Manage knowledge:
Contribute project related documents
share point
libraries
client universities
Review the reusable documents created by the team
Release:
Execute and monitor release process
Interface with Customer:
Clarify requirements and provide guidance to development team
Present design options to customers
Implementation reviews with stakeholders.
Work closely with customer architects to finalize design
Domain relevance:
Advise software developers on design and development of feature / component with deeper understanding of the business problem being addressed for the client.
Learn more about the customer domain and identify opportunities to provide value additions to customers
Complete relevant domain certifications
Manage/Mentoring Team:
Set goals and provide feedback
Understand aspirations of team members and provide guidance
opportunities
etc
Ensure team members are upskilled
Ensure team is engaged in project
Proactively identify risks and work to mitigate
Skill Examples:
Explain and communicate the design / development to the customer
Perform and evaluate test results against product specifications
Break down complex problems into logical components
Estimate effort time and resources required for developing / debugging features / components
Perform and evaluate test in the customer or target environment
Make quick decisions on technical/project related challenges
Manage a team mentor and handle people related issues in team
The ability to maintain high motivation levels and positive dynamics in the team.
Interface with other teams designers and other parallel practices
Set goals for self and team. Provide feedback for team members
Create and articulate impactful technical presentations
Follow high level of business etiquette in emails and other business communication
Drive conference calls with customers and answer customer questions
Proactively ask for and offer help
Ability to work under pressure determine dependencies risks facilitate planning and handle multiple tasks.
Build confidence with customers by meeting the deliverables on time with quality.
Estimate effort time and resources required for developing / debugging features / components
Knowledge Examples:
Functional and technical designing on various ERP/CRM cloud platform features and automations.
Thorough knowledge of coding best practices; understanding the limitations of coding
Experience using data loading tools.
Experience on production deployment and solving deployment errors.
Knowledge of Agile Methods - Scrum and Kanban.
Experience in integration with external systems using SOAP API REST API etc.
Sepcific Tasks:
ServiceNow BCM Consultant
Delivery of change and service availability of the company ServiceNow platform and Business Continuity Management module for all companys markets.
Support and coordinate in the following areas:
Support Transition
New services and products onboarding
Bug fix
Enhancements Roles and Responsibilities:
Set-up, configuration, and day to day administration of the ServiceNow GRC platform for Business Continuity Management (BCM).
Bug fix and proactive performance improvement initiatives for BCM.
System reliability and platform health
Good understanding of ServiceNow architecture
Experienced in customization for workflows and forms for BCM modules.
Experienced with creating Reporting dashboards.
Proactive monitoring and ensuring security compliance, user access controls.
Building/Reviewing/Maintaining technical design documents, Operation Manuals.
Code review and deployment, update sets creation. Change review and deployment.
Update/configure business rules and Foundation Data as per business requirements.
Collaborate with project teams for customization and configuration.
Skills
Servicenow,Bug Fixing,Operations
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the worlds best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients organizations. With over 30,000 employees in 30 countries, UST builds for boundless impacttouching billions of lives in the process.
