At AIA weve started an exciting movement to create a healthier, more sustainable future for everyone.
As pioneering innovators for over 100 years, were now transforming our organization to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.
To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.
If you believe in developing a better tomorrow, read on.
WE ARE LOOKING FOR ...
Position Objective:
- Provide day-to-day BAU BASIS support to AIA SAP landscape.
- Provide BASIS support to SAP project(s).
- Support senior team member on BAU & Project task(s).
Roles & Responsibilities:
- Daily monitoring and troubleshooting activities such as analyzing SAP system logs and ABAP dumps, check cancelled background processes, check DB locks, transports, and printers.
- Troubleshoot, resolve, and understand SAP interfacing requirements.
- Support project and BAU BASIS initiatives such as performance tuning / monitoring, system / client refreshes, sizing, patching, installation, and upgrades.
- Database administration, SBP patching and upgrade.
- SAP OS/DB migration and upgrades.
- Develop and/or maintain procedures to manage technologies and tasks based on best practice standards for tasks such as such as system refreshes, backup & recovery, error detection, SAPGUI, BEX Analyzer, BPC GUI and EPM deployment, background job monitoring/scheduling and Disaster Recovery Procedures.
- Support SAP Functional teams and business users for Basis-related problems.
- Ensure help desk tickets are resolved within stipulated SLA(s).
- Provide out-of-hours BASIS support (24x7) via on-call ROTA and rotational shift works on month-end closing when required.
- Generate & monitor SAP system optimization reports (e.g., Early Watch).
- Ensure SAP landscape is maintained optimally from operational perspective with good performance levels (fast system response time).
Job Requirements:
Education
- Bachelors degree Information Technology/Systems, or Engineering or Business-related degree majoring in computing systems.
Professional Certification
- SAP certification/training in NetWeaver/Equivalent is a plus, but not mandatory.
- Cloud certification/training is a plus, but not mandatory.
Technical
- Experience using ITSM tools (i.e., Ticketing Tools) will be added advantage.
- Exposure with level 1 or 2 in IT support functions.
- Exposure to SAP BASIS experience in managing and administering both ABAP and JAVA stacks in SAP NetWeaver environment.
- Well articulate in SAP ERP/ERP concept.
- Well articulate in SAP Database/Database concept.
- MS Office (Excel, Word, Project, PowerPoint, Access, Visio) skills.
Soft-skills
- Good communication skills in English.
- Attention to detail especially in ensuring SAP systems are optimized and fine-tuned.
- Effective communication, presentation and soft skills.
- Excellent problem solving and analytical skills.
- Possess personal attributes such as hard-working attitude, interpersonal skills, professional integrity, and initiative driven.
- Keen to learn, a team player and have good working attitude with operational mindset.
- Able to articulate complex issue clearly and work within deadlines.
Others
- Able to work on weekends and/or public holidays when necessary.
- Able to work extended and/or odd hours when necessary.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
