L3 Application Support

Job Title: L3 Application Support EngineerResponsibilities:

• Advanced Troubleshooting: Provide expert-level support and resolve complex issues related to applications, including performance tuning, bug fixing, and identifying root causes.

Incident Management: Handle escalated incidents from L1 and L2 support teams, ensuring timely and effective resolution.

System Monitoring: Monitor application performance and system health, using tools to proactively identify and address potential issues.Issue Documentation: Document issues, solutions, and troubleshooting steps in the knowledge base for future reference and to assist L1 and L2 support teams.

• Collaboration: Work closely with development teams, QA teams, and other stakeholders to understand application functionalities and provide feedback on potential improvements.

Deployment Support: Assist in the deployment of application updates, patches, and new releases, ensuring minimal disruption to services.

SLA Compliance: Ensure that support tickets are resolved within the agreed Service Level Agreements (SLAs).Training and Mentoring: Provide training and mentoring to L1 and L2 support teams to enhance their technical skills and knowledge.

• Continuous Improvement: Identify areas for process improvements and contribute to the development of support procedures and tools.

Requirements:

• Education: Bachelors degree in Computer Science, Information Technology, or a related field.

Experience: Proven experience in application support or a similar role, with a strong understanding of support processes and methodologies.

Technical Skills: Proficiency in programming languages (e.g., Java, Python, SQL) and scripting.

• Strong knowledge of operating systems (e.g., Windows, Linux) and databases (e.g., Oracle, MySQL, SQL Server).

Experience with application servers (e.g., Apache, Tomcat, WebLogic).

• Familiarity with monitoring and logging tools (e.g., Nagios, Splunk, ELK Stack).

Understanding of ITIL processes and best practices.

• Soft Skills:

Excellent problem-solving and analytical skills.

• Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

• Attention to detail and ability to handle multiple tasks simultaneously.

Preferred Qualifications:

• Advanced Skills: Experience with cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes).

Certifications: Relevant certifications (e.g., ITIL, Microsoft Certified: Azure Administrator, AWS Certified SysOps Administrator).

Additional Experience: Experience in DevOps practices and tools (e.g., Jenkins, Ansible, Terraform).
Benefits:

• Competitive salary and benefits package.

Opportunities for career growth and development.

• Collaborative and inclusive work environment.

Access to the latest tools and technologies.

• Training and certification reimbursement.

Job Type: Full-time

Pay: RM2,

• 57 - RM8,205.33 per month
  
  Benefits:
• Additional leave

Health insurance

• Maternity leave

Opportunities for promotion

• Professional development

Schedule:
Day shift