Role: L1 Application Support
Client: Banking
Working Mode: On Site
Job Type: 12 months contract based & Renewable/Extendable
Job Location: Kuala Lumpur
Experience: More than 2 years of experience as application support in a related field.
Open for locals Malaysia Citizen Only
Provide first-level technical support to end-users and customers for software applications via phone, email, or ticketing system
Diagnose and resolve technical issues related to application functionality, configuration, and performance
Document all support interactions and troubleshooting steps in a timely and clear manner
Escalate complex issues to L2/L3 support or development teams for resolution
Monitor application performance and perform routine maintenance tasks
Assist in testing and deploying application updates and patches
Create and maintain support documentation and knowledge base articles
Collaborate with cross-functional teams to identify and implement solutions to recurring issues
Ensure compliance with company policies and procedures, including security and data protection measures
Participate in on-call rotations and after-hours support as needed
Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
Proven experience in a technical support role, preferably in application support
Familiarity with troubleshooting methodologies and ticketing systems
Basic understanding of SQL databases and querying (Oracle, SQL Server, MySQL, etc.)
Excellent communication skills, both written and verbal
Strong analytical and problem-solving abilities
Ability to prioritize and manage multiple tasks in a fast-paced environment
Customer-focused mindset with a commitment to delivering excellent service
Experience with ITIL or other IT service management frameworks is a plus
Job Type: Full-time
