1.eKYC (Electronic Know Your Customer) Operations Support
- Ensure the eKYC (electronic Know Your Customer) system operates smoothly and resolves operational issues related to user verification.
- Manage and report on system behaviour errors affecting KYC operations.
2. AML (Anti-Money Laundering) Operations
- Perform manual interventions in AML tasks such as:
- Determining false positives in transaction monitoring.
- Supporting approval processes for high-risk accounts, Under PEP, and other flagged cases.
- Filling out Enhanced Due Diligence (EDD) forms for high-risk and prohibited transactions.
- Ensure review and disposition are adequately documented.
- Keep up to date on market trends as well as procedures and tools used on KYC, EDD, Sanctions Screening.
3. Dispute Resolution
- Handle customer disputes regarding fund transfers or account issues, ensuring timely and accurate resolutions.
4. RFI (Request for Information) Handling
- Manage and resolve incoming RFIs from internal stakeholders regarding account activity or transactions.
5. Account Maintenance
- Assist in freezing, holding, or closing accounts due to customer requests, regulatory orders, or deceased account holders.
6. Aps Content Maintenance
- Oversees the content and functionality of banking applications, ensuring they meet customer needs and expectations.
7. Marketing Related Maintenance
- Supports marketing initiatives in term of maintenance related.
8. Digital Bank Product Related Maintenance-Saving, Debit Card & Gold
- Manages operations related to digital banking products, meeting expectations in this growing area.
9. Ad-hoc task assigned by supervisors and management
Liaise with respective stakeholder regarding Atlas Digital Banking to resolve issues as they arise.
