Where do people love what they do, and being great at what they do At Swisslog, that's where! Our teams are the heart of a world-leading Robotics company that's harnessing the power of technology to shape the future of intralogistics. The result We're transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.
Responsibilities
Make an impact The incumbent shall be responsible for onsite customer support service after completion of project implementation. He shall provide the service as agreed and expected by our customers. He shall try all his best to bring a system operation up and running in a reasonable time, which should be as short as possible. He will ensure adherence to all the relevant instructions and technical standards and help customer to keep the systems in good working condition.
- Provide regular inspection maintenance service on site.
- Must try the best to recover the system in the shortest reasonable time.
- Must respond to Customers concern and complaints in an adequate manner.
- Must have a sense for customer's requirements and proactive thinking to turn the requirement into action.
- Must have an open eye for new investments the customers may undertake and communicate back the information to level 2 support team and account manager.
- Providing Support to Customers for the system installed (during and after office hours)
- Single point of contact between customer and back office level 2 support team located in Malaysia.
- Assist in commissioning and deployment during project implementation phase, provide on site assistance
- Record incident / problem in CMMS.
- Adequate trouble-shooting skill and has the capability to rectify the problem individually before engage level 2 support.
- Support customer spare parts handling / inventory
Application Requirements
What you need to succeed
- At least a Degree holder in Mechanical /Electrical /Controls Engineering or equivalent.
- Minimum 2 year of working experience preferably in Electrical / Mechanical equipment support and maintenance of industrial /process equipment.
- Has hand on experience to resolve electrical and mechanical problem.
- Independent and able to work under pressure, over time and odd hours to resolve problem on site.
- Proactive with a strong customer and team focus.
- Working experience in automated material handling system with PLC knowledge is an added advantage but not essential.
- Possess adequate trouble shooting skill and capability to provide training if needed.
- Proficiency in English & Bahasa Malaysia (both oral & written).
- Computer literate with good knowledge in using Microsoft Office applications (e.g. MS Excel).
- Good level of health and fitness and to be able to work safely at height.
- Efficient time management
- Compliance to Safety regulation.
- Required to work in shift according to standby time table.
Our promise to you
Swisslog is a world of opportunity for people who can deliver a game changing mission: driving the future of intralogistics, by shaping an era of robotic and data-driven automated solutions that create exceptional customer value.
Join us on this journey and you'll be part of a global enterprise that's proud of its Swiss roots - and hugely excited by the worldwide opportunities open to everyone in the Swisslog family. So come and realize your potential, in a team that's united by passion and driven by the OneSwisslog team spirit.
About Swisslog
Swisslog is shaping the future of intralogistics. As part of the KUKA Group, we work on the latest technologies that are reimagining the world of logistics. We're a team of 3,000+ experts from 50 countries, serving some of the world's largest and most exciting brands. Together, we're implementing smart and innovative approaches - including flexible robot-based and data-driven automation solutions that are transforming the supply chain. So join our team and share your unique perspective.
Join the journey!
If you think a career with Swisslog could be what you are looking for, wed love to hear from you.
Were looking forward to receiving your application!
