The knowledge management support analyst is accountable to provide support to the knowledge management team & organization to ensure success to knowledge management strategies.
- Support the development, implementation & operations of knowledge management strategy & framework
- Facilitate dissemination of knowledge & learning products through platforms, trainings/workshops, induction programmes, etc
- Support technical exchanges & coordination with knowledge management team & knowledge contributors
- Develop reports, updates & relevant statistics as part of pulse check on knowledge management performance tracking
- Collaborating with knowledge custodian, i.e. Jira, Confluence, etc, to ensure availability of knowledge management tooling
- Together with content specialist, to provide support to knowledge community users & design the best fit knowledge adoption initiatives
- Provide support for additional tasks assigned by the head of knowledge management
- Experience required
- Experienced in implementing knowledge management frameworks covering but not limited to people, process, technology, content, policies, etc
- Familiar with
a. technology operations process from prevention, monitoring to recovery
b. agile & waterfall deliveries for application & infrastructure
c. business to IT processes related to knowledge management
d. search engine & social media
- Experienced in measuring effectiveness & efficiencies of knowledge & continuously improve to increase these measurements
- Work landscape:
- Building, maintaining & improve knowledge management especially in group technology landscape
- Knowledge management may also be extended to overall group level
- Requirements
- Degree in related computer science principles
- 5 years experience in knowledge management
a. Familiar with knowledge management tools, content management systems & databases
b. Ability to categorise, tag & structure information effectively
- Critical thinking & able to resolve problems creatively
- Proficient in using Jira & Confluence
- Strong interpersonal & collaborative skills as well as highly effective communication skills
- Organised, detail oriented & thorough
- Strong desire to help improve processes & mentor others
Knowledge / certification in ITIL is advantageous
Job Types: Full-time, Permanent
Pay: RM10,000.00 - RM13,000.00 per month
