Join us and be a Pos Malaysia Wira!
At Pos Malaysia, we are passionate about building trust to connect lives and businesses for a better tomorrow. As we transform this incredible 200 year old business we are looking for highly motivated, engaged, passionate and driven individuals to join our team someone who is up for the transformation challenge and excited by the significant opportunity it represents.
Own It
- Record transactions in respective system provided by Pos Malaysia.
- Provide the full suite of customer service offerings (including Hypercare: bookings, enquiries, supply requests, urgent customer support) to Key Account customers in addition to customized contracted services (e.g. Reporting etc.).
- Proactively inform customers on shipment delays and potential service failures.
- Subsequently coordinate within POS Malaysia network to achieve promised transit times, service levels and other contracted service requirements for Key Account customers.
- Prepare written correspondence to customers when required to furnish information requested by customers or in dealing with complaint resolution.
- Make joint visits to key account customers with sales staff as and when necessary to solicit feedback to improve the service provided to the customers.
- Ensure compliance of key deliverables against committed service levels.
Build Trust
- Engage with internal counterparts in solving issues.
One Team
- Work collaboratively with the team to solve customer issues within the timeline.
Move Fast
- Adapt, simplify and act quickly based on business needs.
Delight Customers
- Provide solution and follow up until customer's issue is resolved.
- Lead and drive customer satisfaction by providing best-in-class standards with a view towards establishing and maintaining a competitive advantage.
- Identify and promote areas with potential for revenue generation to cross-sell, upsell services including value added.
- Manage customer interactions via multiple channels such as call, chat and email.
Job Requirements
- Possess a Diploma in Business Administration or any other related field.
- At least 3 years of working experience in customer service industry, handling and resolving customers issues and complaints.
- Possess good communication and writing skills (English & Malay language, Mandarin Speaking-added advantage).
- Proficient in using Microsoft Office product suite; MS Excel, MS PowerPoint, and MS Word.
- Excellent interpersonal skills with the ability to develop and maintain effective relationships.
- Able to work on shift basis, over time and public holiday.
- Able to commute independently to Pos Malaysia designated work location.
This is a super exciting time to be joining Pos Malaysia. Your contributions will help us to write the next chapter in our history.
