Key Account Manager (Vietnam)
Job Overview:
The Key Account Manager (KAM) is responsible for managing and growing our most important client relationships. This role involves understanding the client's business needs, developing strategic plans to meet those needs, and ensuring the highest level of customer satisfaction. The KAM will act as the main point of contact for key accounts, facilitating communication and coordination between clients and internal teams.
Key Responsibilities:
Client Relationship Management:
- Develop and maintain strong, long-term relationships with key clients.
- Serve as the main point of contact for key accounts, addressing client needs and concerns promptly and effectively.
- Conduct regular meetings with clients to review their business needs, satisfaction levels, and any issues that arise.
Account Growth and Development:
- Identify opportunities for growth within existing accounts and develop strategies to capitalize on them.
- Collaborate with the sales and marketing teams to develop account-specific strategies and marketing initiatives.
- Prepare and deliver presentations to clients on new products and services that can enhance their business.
Strategic Planning and Execution:
- Develop and implement strategic account plans to achieve revenue targets and client retention goals.
- Monitor account performance and make adjustments to strategies as needed to meet client expectations and business objectives.
- Work with internal teams to ensure timely and successful delivery of solutions according to client needs and objectives.
Negotiation and Contract Management:
- Negotiate contracts and agreements with clients to maximize profitability and ensure mutual satisfaction.
- Manage the renewal process for existing contracts, ensuring continuity of service and maintaining strong client relationships.
Reporting and Analysis:
- Provide regular reports on account status, including client feedback, account performance, and areas for improvement.
- Analyze market trends and competitor activities to identify new opportunities for growth and innovation.
Qualifications:
Education:
- Bachelor's degree in Business Administration, Marketing, Finance, or a related field. A Master's degree is preferred.
- Certification in account management or sales is advantageous.
Experience:
- Minimum of 2-3 years of experience in account management, sales, or a related field, preferably within the financial services or trading industry.
- Proven track record of managing key accounts and achieving revenue growth targets.
- Experience with international clients and markets. (Must Have)
Skills:
- Fluency in the English language (Must Have)
- Proficient in the Vietnamese language (Preferred)
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
- Strong negotiation and contract management skills.
- Strategic thinking and problem-solving abilities.
- Ability to work independently and as part of a team, managing multiple priorities and deadlines.
- Proficiency in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint).
Knowledge:
- In-depth understanding of the financial services industry, particularly in trading and investment.
- Knowledge of market trends, competitor activities, and regulatory requirements.
Other Requirements:
- Ability to travel as needed to meet with clients and attend industry events.
- High level of professionalism and ethical standards.
- Strong analytical skills and attention to detail.
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