This person is responsible for managing and developing relationships with the company's most important customers. This includes working closely with existing key accounts to ensure customer satisfaction, identifying new business opportunities, and developing strategies to grow sales and revenue.
Job Responsibilities:
- Building and maintaining strong relationships with key accounts: The KAM will need to establish rapport with the key decision-makers within each account and maintain regular contact to ensure that the company is meeting their needs.
- Developing sales strategies: The KAM will need to identify new sales opportunities, develop sales plans and strategies, and set sales targets for their team.
- Analyzing market trends: The KAM will need to stay up-to-date on industry trends and analyze market data to identify new opportunities for growth.
- Managing budgets: The KAM will need to manage the budget for their key accounts, ensuring that resources are allocated appropriately to meet sales targets and achieve overall business goals.
- Collaborating with cross-functional teams: The KAM will need to work closely with other departments within the company, such as marketing, supply chain, and finance, to ensure that customer needs are being met and that the company is operating efficiently.
- Providing excellent customer service: The KAM will need to be responsive to customer inquiries and concerns, ensuring that any issues are resolved quickly and effectively.
- Reporting on sales performance: The KAM will need to track sales performance and provide regular reports to senior management, highlighting successes and identifying areas for improvement.
Qualifications
- Bachelor's degree in business administration, or a related field.5 years of relevant experience in sales, marketing, or account management, ideally in the FMCG industry.
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with key accounts.
- Excellent negotiation and persuasion skills, with the ability to influence decision-making at all levels.
- Analytical and strategic thinking skills, with the ability to identify trends and opportunities for growth.
- Customer-centric mindset and strong customer service orientation.
- Strong project management skills and the ability to manage multiple tasks simultaneously.
- Proficiency in Microsoft Office.
- Ability to work independently and as part of a team.
