Join us and be a Pos Malaysia Wira!
At Pos Malaysia, we are passionate about building trust to connect lives and businesses for a better tomorrow. As we transform this incredible 200 year old business we are looking for highly motivated, engaged, passionate and driven individuals to join our team someone who is up for the transformation challenge and excited by the significant opportunity it represents.
Job Responsibilities
Own It:
- Retain Key Account customers and nurture those relationships over time by continuously proposing solutions that meet their objectives.
- Become a strategic partner and advisor to the clients, discovering new opportunities to work together for mutual benefit.
- Acquiring a thorough understanding of key customer needs and requirements.
- Develop and diversifying business so that revenue increases, guaranteeing the future growth of businesses.
- Responsible for meeting the KPI through effective planning.
- Own, monitor and drive all sales activities of customers, ensuring prospects are identified, qualified, and nurtured through the sales pipeline and sustaining customer deals.
- Manage enquiries and provide technical support to customers.
Build Trust
- Engage with internal counterparts in solving issues.
One Team
- To align with colleagues when on boarding new customers.
- To regularly review customer portfolios with the HOD and team.
- Provide functional and technical guidance to business teams when needed.
Move Fast
- Adapt, simplify and act quickly based on business needs.
Delight Customers
- Facilitate the new business agreement or renewal of business agreements/arrangements with customer/partners whenever necessary.
- Focus on customer engagement, satisfaction, retention through high levels of service quality.
- Develop positive working relationship with customers, partners and other department staffs.
Job Requirements
- Minimum 5 years of similar working capacity within logistics, sales and services.
- Must possess a strong ability to identify opportunity and win businesses.
- Good communications skills and able to front and manage customer's escalations / requests.
- Ability to work independently as well as fostering teamwork and collaboration between inter-BUs.
This is a super exciting time to be joining Pos Malaysia. Your contributions will help us to write the next chapter in our history.
