The Key Account Manager ensures key account satisfaction according to contractual commitment. He/ she grows Bollor Logistics market shares and GM objectives.
Requirements
Key Account Management
Act as Bollor Logistics main entry point.
Secure approved/preferred vendor status from Key account.
Consolidate and update customer knowledge (decision makers, influencers, volume potential, incumbents, industry challenges/opportunities, strategic expectation) and Bollor Logistics performances.
Set Goals
Develop Bollor Logistics market share and profitability through customers operations across the network.
Develop and implement the sales action plan by monitoring the dedicated sales team.
Review Bollor Logistics performance and quality indicators which have been contracted with customer.
Build action plan
Plan and monitor growth with the dedicated network sales team aligned with customers flows.
Optimize sales awareness and development within network through CRM.
Lead direct actions with identified customers interlocutors.
Define operational and pricing procedures and exercise authority over agencies to have them applied.
Plan monthly meeting to pilot growth and sales activities.
Lead global tender
Lead global tenders and participate to sign-off with respective parties.
Design and present global tenders to customers with supporting BL functions and expertise.
Call on corporate steering committee to arbitrate financial, sales or operational disputes linked to international contract management.
Specific Activities
Carrying out any other request made by their manager.
Technical
Minimum of 5 years in key account management in air and or sea freight forwarding industry
Behavioral
Excellent communication
Team player
Solution finder
Able to think out of the box
Rigorous
Excellent inter-personal skills
Thoroughness
Organized
Responsive
Negotiation skills
Language
Fluent and technical English + local language
Values
Excellence
Courage
Humility
Agility & Innovation
Solidarity
