Key Responsibilities:
- Order Fulfilment: Efficiently process customer orders from initiation to delivery, ensuring accurate and timely fulfillment that meets customer expectations and company standards.
Order Issues Resolution: Address and resolve various order-related issues, including amendments, cancellations, rush orders, and disputes. Act as the primary point of contact for customers facing challenges with their orders, providing solutions and support to enhance customer satisfaction.- Inventory Management Assistance: Collaborate with the Supply Chain team to assist in managing inventory levels. Monitor stock availability, report discrepancies, and contribute to inventory planning to ensure optimal stock levels.
Billing and Invoicing: Prepare and issue invoices accurately and promptly. Conduct thorough vetting of Letters of Credit to ensure compliance with financial and trade regulations, facilitating smooth transaction processes.
- Customer Query Management: Respond to and manage customer queries effectively. Provide timely and accurate information regarding order status, product details, and any other inquiries to maintain strong customer relationships.
Invoice Follow-Up: Proactively follow up with customers regarding invoice payments. Employ effective communication strategies to ensure timely collections while maintaining positive customer relations.- Customer Feedback and Surveys: Design and send customer surveys to gather feedback on their experience. Analyze responses to identify areas for improvement and enhance overall customer satisfaction.
Customer Records Management: Maintain and update customer records, including master data management and manual pricing updates. Ensure data integrity and accuracy in the customer database for effective reporting and analysis.
- Liaison with Internal Departments: Work closely with Indirect Tax, Legal, and Trade Compliance teams on trade-related issues. Ensure that all processes adhere to regulatory requirements and company policies.
Month-End Closing Activities: Participate in month-end closing activities, ensuring that all order-related transactions are accurately recorded. Assist in preparing financial reports and reconciliations to support the accounting team.
Qualifications:- Bachelor's degree in Business Administration, Supply Chain Management, or related field.
Proven experience in order management, customer service, or related roles.
- Strong analytical skills and attention to detail.
* Excellent communication and interpersonal skills.
- Proficiency in relevant software and tools for order processing and inventory management.
Job Type: Contract
Contract length: 12 months
Pay: RM2,
