Junior Functional Analyst / Senior Functional Analyst

Requirements

Min 5 years (for senior) or 3 years (for junior) experience in software / applications / platforms

Degree in related computer science principles

Functional solutioning as a IT business analyst, System Analyst or Test Analyst

Knowledge in banking or financial institutions technology landscape

Hands on experience in application &/ infrastructure interdependencies

Application and/or infrastructure delivery & support processes

Documentation of knowledge as part of operations readiness or support

Min 5 years (for senior) or 3 years (for junior) in knowledge related areas

Familiar with knowledge management tools, content management systems & databases

Ability to categorise, tag & structure information effectively

Hands on technical content write-ups such as technical articles for incident & problem resolution, standard operating procedures & other technical contents

Measuring effectiveness & efficiencies of knowledge & continuously improve to increase these measurements

Understanding of production issues criticality & impact to customers

Good knowledge processes

Critical thinking & able to resolve problems creatively

Proficient in using Jira & Confluence

Strong interpersonal & collaborative skills as well as highly effective communication skills

Organised, detail oriented & thorough

Strong desire to help improve processes & mentor others

Knowledge / certification in ITIL is advantageous

5-years IT demand, delivery & operations processes , leadership

5-years hands on knowledge management architecture.

Minimum 3-years hands on experience in Confluence, Jira, Sharepoint, chats