Key Responsibilities:
- Order Fulfilment: Efficiently process customer orders, ensuring timely and accurate delivery.
- Order Issues Resolution: Serve as the primary contact for addressing and resolving order-related issues.
- Inventory Management Assistance: Collaborate with the Supply Chain team to monitor inventory levels and report discrepancies.
- Billing and Invoicing: Prepare and issue invoices while ensuring compliance with financial regulations.
- Customer Query Management: Respond effectively to customer inquiries regarding orders and products.
- Invoice Follow-Up: Proactively follow up on invoice payments, maintaining positive customer relations.
- Customer Feedback and Surveys: Design and analyze surveys to gather customer feedback and identify improvement areas.
- Customer Records Management: Maintain accurate and up-to-date customer records to ensure data integrity.
- Liaison with Internal Departments: Collaborate with internal teams to ensure adherence to regulatory requirements.
- Month-End Closing Activities: Assist in month-end financial closing processes and reporting.
Qualifications:
- Bachelors degree in Business Administration, Supply Chain Management, or a related field.
- Experience in order management or customer service is preferable.
- Proficiency in SAP FI CO Finance and Sales Order Management/Supply Chain Operations is preferable.
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal skills.
- Adaptable, analytical, and agile in learning with a results-oriented mindset.
Job Type: Contract
Contract length: 12 months
Pay: RM2,
