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Prudential Corporation Asia (PCA) implementing a Source-to-Pay (S2P) system, Coupa, across the business units. Regional ownership and support is critical to the success of Coupa, therefore, Center of Excellence was established to provide technical support across the business units in Oct 2019. COE is key focal point of technical knowledge and subject matter expertise of Coupa and will deliver a broad range of services from platform support and maintenance, system and process improvements, change and release management, training, knowledge management and overall governance of the S2P system. Coupa is not currently deployed across all geographies and business units of PCA, the COE function will also support the roll out and implementation of Coupa across the next phases of implementation, with a focus of our businesses in Hong Kong, Indonesia, Thailand and Vietnam. Key measures of success for this role will be the effectiveness of Coupa in supporting PCAs procurement strategies, realization of cost and process efficiencies whilst improving PCAs overall control environment across the Source-to-Pay value chain.
Job Responsibilities
Platform Support and Maintenance
- Understand the Target Operating Model (scope and service level agreement) been set Platform Lead
- Master the relationship between the configuration and master data setup for each business unit
- Support each business unit related to system configuration, user management and master data creation/modification
- Always adhere to Universal Core Model and Master Data Governance document
Functional and Technical Support
- Responsible for deep technical analysis of system related incidents and issues and their effective resolution, application and interface monitoring based on the batch runs schedules
- Review and analyse errors, fix issues (notably through transaction maintenance) or assign tickets to different teams (Level 3 or 4) to fix or correct the issues
- Perform system health check, manage back end and schedule integration events
Change and Release Management: Adhere to define process
- Ensure that change requests and new release functionality to the design and configuration of Coupa is compliant to Universal Core Model, Master Data governance, procurement and vendor management policies and PCAs strategic objectives
- Perform impact and GAP analysis of the change request
- Verify integration layer to ensure that the current custom field mapping still valid and require any changes
- Present the impact assessment to the UCM team also known as Change Control Board team
- Select the test script packs related to the identified impacts and customize by country specific
- Manage change request testing, regression and non-regression tests with selected key users
- Manage document notes and communication plan
- Update all related training material related to the change request/releases and manage communication
Reporting and Analytics
- Understand the report limitation for each module within the system
- Support ad-hoc reporting request from the local business units
- Prepare stakeholder report and monthly service review report to be shared with the management team
Documentation and Knowledge
- Become the knowledge centre of technical expertise and S2P best practice
- Maintain the technical, training, knowledge transfer, run book and admin documents
- Manage Configuration Work Book (CWB), Local Master Data (Local Master Data) by each business unit
Supplier Management and Enablement - Support any technical issues or queries from suppliers related to the system
Continuous optimisation of supplier enablement strategies in growing e-commerce and improving overall customer/user experience
Job Requirements
- Bachelors degree as a minimum academic qualification
- Excellent written and verbal communication skills
- A fast learner, self-motivated and able to work in a fast-paced
- Committed and believes in providing quality service to business
- The ability to clearly articulate solutions to complex technical problems in a clear and simple way
- Strong understanding of a Source-to-Pay system and its related functionalities, Coupa experience is a plus
