Java developer

Greetings!!!

Client Name: Prudential (PAMB)

Location: KL,Malaysia

Job Type: On-Site

Skills:

- SQL, Unix, Linux, ITIL, AS400

- Programming Language: Java, J2EE, Webservices, Unix(Shell Scripting)

- Database and Tools: (Oracle, SQL, PL sql), Control M, Salesforce, Dynatrace

- Function Knowledge: Insurance Domain, Insurance Policy Life cycle

Job Objectives:

- Application support led to provide efficient application support service for cross-functional or

regional applications to provide a stable a production environment to business.

Key Responsibilities:

- Manage and support high-availability 24/7 production systems with an on-call option during nonoffice hours with team member's rotation on weekly basis.

- Manage daily issues in application, including daily health checks of applications and processes,

working closely with various stakeholders (Users, Development team, Vendor, Infrastructure team,

- Operation team and Incident and Management team, etc)

- Continuously improving processes and procedures to enhance system reliability and efficiency.

- Act as the focal point for critical/high impact incident resolution for application systems that are in

production.

- Correlate events across multiple systems to narrow down potential root causes of problems.

- Own production operational issues by issuing initial response, data gathering, tracking, and

resolution where possible as well as determining escalation protocol based on the nature of the

issue.

- Investigate production issues and provide workaround to user to move business forward. And engage

analysis to L3/Vendor team for further investigation

- Manage and respond to users on timely manner for reported production issues/clarification

- Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up

and communication of problems to internal and external clients, technical resources, and executives.

- Perform Disaster Recovery (DR) exercise for multiple applications across all country on every year

- Generate one time report as per user request/audit request.

- Run problem governance call with business user, Dev and Vendor to prioritize problem tickets and

ensure to review before problem ticket get resolved

- Ensure to bring-up all service after system maintenance / OS patching / DB patching activity

Key Requirements:

- Minimum 4-7 years of hands-on experience in mentioned skills.

- Hands-on experience in IT Operations/Production support L2/L3.

- Experience in ITIL process and tools like Control-M is a plus.

- Strong analytical & trouble shooting skills required.

- Experience in Disaster Recovery planning and test execution.

- Exhibits problem solving skills and shows flexibility in supporting evolution in process,

standards, and strategy.

IF the above scope fits your qualification, please share with us your most updated CV via WhatsApp:

https://wa.me/60122456834

Thank you.