Job Description
Position: L1 Service Desk
Location: PJX-HM Shah Tower, PJ
Employment: Permanent
Type: Fully onsite
Nationality: Malaysian ONLY Headcount: 5 Pax
Japanese with good English (2 headcount) Max RM10,000 (depending on experience & interview appraisal)
Please find the job description as shown below.
Tasks:
-> Provide remote L1 Support to End Users;
-> Analyzing problem & putting correct resolution in place;
-> Troubleshooting and relating resolution procedures to non-technical end- users,
-> opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;
-> Monitoring the correct timelines (SLA)
-> Contact with the end user via phone, e-mail & chat, -> Providing input toward Knowledge base maintenance. -> Working on 8h shifts from our office located in KL (100% onsite, no possibility of hybrid or remote work), rotational shift support during weekends
