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Agensi Pekerjaan JobScoper Sdn. Bhd.

Japanese Customer Service Representative (E-Commerce)

Agensi Pekerjaan JobScoper Sdn. Bhd.
Early Applicant
  • a month ago
  • Be among the first 50 applicants
Exp: 0-2 Years
Malaysia, Kuala Lumpur
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Job Description

Job Responsibility

  • To efficiently handle inbound and outbound customer call inquiries.
  • To provide fast and timely solutions to all customer related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • To be constantly guided by company's service standards.
  • Effectively manage large numbers of incoming calls.
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.



Job Requirements

  • Must be able to work in KL, Malaysia.
  • Able speak in English, and Japanese (JLPT-N1 &N2).
  • Bachelors degree in any field.
  • Fresh graduates are welcome to apply.
  • Strong understanding of social media platforms and various content types.
  • Ability to work in different shifts rotation.
  • Previous business process outsourcing, customer service, or content moderation experience is a plus.



Job Benefits

  • KPI Bonus
  • Language Allowances Provided
  • Medical and Insurance Coverage
  • 5 Working Days
  • Training Provided

More Info

Industry:Other

Function:customer service

Job Type:Permanent Job

Skills Required

customer service
Content Moderation
customer interactions

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Date Posted: 20/10/2024

Job ID: 97011867

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