Job Scope:- Provide first/second level contact and problem resolution for customer issues.
- Work with Third Party Vendors to remediate complex AV issues as needed.
- Provide timely communication on issues status and resolution
Maintain ticket updates for all reported incidents.
- Install, upgrade, support and troubleshoot XP, Windows 7, Windows
- 1,
Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized
desktop application.
- Should have basic knowledge of Mac operating system, to support Apple pc
users.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Performs general preventative maintenance tasks on computers, laptops,
printers.
- Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
Use diagnostic tools to troubleshoot problems associated with network
connectivity, and workstation hardware/software.
- Broad experience of IT with basic understanding of Networks, Servers,
Audio/Visual, Smart Devices and Telecoms.
- This position requires the ability to work in a project-based environment requiring
flexibility and teamwork. Performs other duties as assigned.
Bachelor Degree or equivalent in Computer Science or related field.
- CompTIA A+, Microsoft Certified Professional (MCP) or better.
- Minimum of 18 months years of IT experience.
- Windows 7-10, Microsoft Active Directory, utilization GPOs, MS Office 365, PC
hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk
ticketing systems.
- Mobile device management including IOS and Android devices, Enterprise
encryption solutions, Windows PC/laptop management via Active Directory.
- Proven analytical, troubleshooting and problem solving skills.
- Proven ability to multi-task, effectively determine priorities and meet SLAs.
- Excellent communication relationship-building and internal customer service skills.
- Adaptable and flexible in a fast-changing industry and work environment.
- Willing to work off-hours and weekends when required for projects or emergency
support.
If you are interested to apply, kindly submit your updated resume in DOC/PDF file and allow our Consultant to match you with our Clients.
Appreciate if you can include details below in the resume:
Current Address / Location:
Current salary:
Reason of leaving:
Expected salary:
Notice period:
We regret to inform that only shortlisted candidates would be notified
Whatsapp: +6016-986 9055
Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd
JTK Number: JTKSM 1252
Job Type: Full-time
Pay: RM2,500.00 - RM3,500.00 per month
Schedule:
Application Question(s):
- current location, current salary, reason of leaving, expected salary
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Technical Support: 2 years (Preferred)
Language:
English (Preferred)
Willingness to travel:
75% (Preferred)
