Job Summary: As an IT Technical Support, you are responsible to provide technical support on computer hardware, peripherals, software, application, network printers, online meeting collaboration, conference room audio and etc. within the stipulated Service Level Agreement (SLA). You are also responsible to provide support on Telephone System and mobile devices.
Job Responsibilities:- Respond to and resolve requests/issues assigned through the ticketing system and ensure SLA is met.
- Provide technical support on computers, IT peripherals, Telephone PABX, and mobile devices.
- Manage and maintain computer asset inventory including hardware, software, and software licenses using ITAM solution.
- Manage and maintain company mobile device including billing administration, new line registration or renewal, and mobile device setup.
- Develop and maintain IT Standard Operating Procedure (SOP) for IT Technical Support.
- Manage and maintain anti-virus agent and IT asset agent.
- Ensure all IT peripherals setups are complying with the defined standard.
- Support for office facilities setup requests such as conference meeting, online meeting.
- Support on events such as AGM and so on.
- Collaborating with other departments to support the organization's cybersecurity framework.
- Any other duty & responsibility which the company may assign from time to time.
Qualifications:- Bachelor's degree in computer science (or related area) preferred.
- At least 2-3 Year(s) of working experience in the related field.
- Good written and verbal communication skills.
- Critical thinking and attention to detail.
- Good problem-solving and analytical skills.
- Positive, self-motivated individual who can complete tasks independently.
- Enthusiasm for continual learning, as well as able to contribute to team development.
- Team player who can perform under pressure and tight deadline.
- Flexible and able to adapt to a rapidly changing environment.
- Organizes own workload, sets priorities, and works within deadlines.
* Only shortlisted candidates will be notified.
