IT Technical Support

Company Description

Opensoft Technologies Sdn Bhd is a Information Technology and software solutions company located in Putrajaya, Malaysia. We specialize in developing innovative software solutions for various industries. Our team is dedicated to providing high-quality products and exceptional customer service.

Role Description

This is a contract role as a Technical Support Officer. The Technical Support Officer will be responsible as follows :

1) Identifying hardware and software solutions

2) Troubleshooting technical issues

3) Diagnosing and repairing faults

4) Resolving network issues

5) Installing and configuring hardware and software

6) Speaking to customers to quickly get to the root of their problem

7) Providing timely and accurate customer feedback

8) Talking customers through a series of actions to resolve a problem

9) Following up with clients to ensure the problem is resolved

10) Providing support in the form of procedural documentation

11) Managing multiple cases at one time

Qualifications

• Excellent technical support and troubleshooting skills
• Strong analytical skills
• Effective communication and customer service skills

Relevant skills and qualifications that would be beneficial:

• Experience in software support
• Knowledge of computer hardware and software
• Ability to work well in a team
• Professional certifications in relevant technical areas