IT TECHNICAL SUPPORT- Technical Assistance and Troubleshooting:
Respond promptly to support requests via phone, email, and in-person.
Diagnose and resolve hardware, software, and network issues efficiently.
Provide step-by-step technical support to employees and clients.
- System Maintenance and Updates:
Perform regular maintenance tasks such as software updates, system backups, and optimizations.
Ensure all IT systems are functioning smoothly and securely.
Proactively monitor systems to prevent potential issues.
- Network and Security Management:
Monitor and maintain the network infrastructure to ensure stable and reliable connectivity.
Implement and enforce IT security protocols to safeguard against unauthorized access and data breaches.
Coordinate with network specialists for complex network issues and upgrades.
- Documentation and Reporting:
Create and maintain detailed documentation of technical issues, resolutions, and IT processes.
Maintain an accurate inventory of IT assets, including hardware and software licenses.
Generate regular reports on support activities, system performance, and security incidents.
- Hardware and Software Management:
Ensure all equipment is properly configured and maintained.
Coordinate with vendors for warranty claims, repairs, and support services.
- Customer Service Excellence:
Follow up with users to ensure issues are fully resolved and gather feedback to improve support processes.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DKM Level
Proven experience in IT technical support or a related role.
Strong knowledge if Windows and Mac operating systems.
Familiarity with troubleshooting hardware, software and network issues.
Excellent problem-solving and communication skills.
Customer-oriented with a strong commitment to providing high-quality support.
A+, Network+ or similar IT certification are a plus.
Ability to work effectively both independently and as part of a team.
- Working Days:
Mon - Fri (8:30 a.m. - 5:30 p.m.)
Saturday (8:30a.m - 1:00 p.m.) (alternative)
Job Types: Full-time, Permanent, Internship, Fresh graduate
Contract length: 3 months
Pay: From RM1,800.00 per month
Benefits:
- Opportunities for promotion
Professional development
Schedule:
Weekend jobs
Supplemental pay types:
Ability to commute/relocate:- Klang: Reliably commute or planning to relocate before starting work (Preferred)
Education:- Malaysian Special Skills Certificate (Preferred)
Experience:- IT support: 1 year (Preferred)
Language: Bahasa Melayu (Preferred)
Location:
* Klang (Preferred)
