IT Support Officer

Duties and Responsibilities

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IT Support:

• Responsible in Austin Park Hotel, Austin Heights International Convention Centre, Austin Heights Water and Adventure Park and Austin Heights Golf and Resort Hotel IT hardware and software issue.
• 2. Set up workstations with computers and necessary peripheral devices

(routers, printers etc.)

• 3. Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality.

4. Install and configure appropriate software / hardware and functions according to specifications.

• 5. Repair or replace damaged hardware.

6. Develop and maintain local networks in ways that optimize performance.

• 7. Ensure security and privacy of networks and computer systems.

8. Perform troubleshooting to diagnose and resolve problems

• (Hardware and Software issues).

9. Maintain records/logs of repairs and fixes and maintenance schedule.

• 10. Define software, hardware and network shortages and requirements.

11. Perform daily system monitoring, verifying integrity and availability of all hardware, server resources, systems and key process

• 12. Implementing database and network designs, database backups, installing and upgrading software and scalable infrastructure.

13. Ensure best suitable and compatible systems and framework for coordination of operations

• 14. Conducting regular system audits.

15. Perform any ad-hoc task assigned by Superior or The Management.

• 16. Support users of CCTV system.

17. Establish working relationships with vendors and contractors pertaining to CCTV systems.

• 18. Provide technical support to end users covering all software and hardware related issues.

19. Design and control staff door access card and responsible in access card inventory.

• 20. Responsible in monthly assets inventory.

21. Maintain and upgrade existing analog and digital CCTV systems as needed.

• 22. Support users of CCTV system.

23. Establish working relationships with vendors and contractors pertaining to CCTV systems.

• 24. Provide technical support to end users covering all software and hardware related issues.

25. Design and control staff door access card and responsible in access card inventory.

• 26. Responsible in monthly assets inventory.

• AV Support:

1. Carry out daily preventive and corrective maintenance and comply with safety at work.

• 2. Liaise with event organizers on technical support and event set up requirements.

3. Assist in documenting all technical issues within the incident management system.

• 4. Troubleshoots and maintains all the AV equipment.

5. Ensures that the maintenance of all electronics-related equipment and its associated auxiliaries are carried out in accordance with the Standard Engineering practice.

• 6. Responsibility on banquet hall audio system and video equipment maintenance and service

7. Participates in the installation of AV recording and Video calling systems during events.

• 8. Participate, monitor and control the AV / PA system during event function, ensure event function run smoothly.

9. Set-up, operate, and troubleshoot AV / projection equipment's / Mic / other devices.

• 10. Ensure AV equipment is operational, labeled, repaired and cleaned when necessary.

11. Assist M&E Technician to monitor, trouble shoot and maintain effective functioning of all equipment (AV/M&E), to carry out trouble shooting to rectify faulty equipment or components during emergency and clients amenities.

• 12. Responsible in monthly assets inventory

Job Type: Full-time

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Free parking

Opportunities for promotion

• Professional development

Schedule:

• Day shift

Supplemental pay types:

• Attendance bonus

Overtime pay

Education:

• Diploma/Advanced Diploma (Preferred)

Language:

• Mandarin (Required)

Expected Start Date: 08/15/2024