At Transmedic, a company of EBOS Med Tech, we believe healthcare professionals and patients should have access to world-leading medical devices, whilst ensuring long-term economic sustainability within the healthcare system. As a leading independent distributor of medical technology, we bring innovative medical solutions to healthcare professionals by partnering with world leading companies who share our vision for innovation.
Key Responsibilities
- Provide first-level technical support to employees, diagnosing and resolving issues efficiently and effectively
- Maintain, update, and troubleshoot computer systems, printers, networks, applications, and other IT equipment
- Install and configure computer systems, networks, and applications
- Monitor and maintain server/network performance, patches, and system backups
- Coordinate with third-party vendors or internal IT teams to resolve issues
- Manage user access and identity of AD, including user accounts, security settings and Office 365.
- Manage user onboarding and offboarding
- Document system configurations, user guides, and internal processes
- Manage the procurement, inventory, and tracking of IT assets, including software licenses, subscription contracts, and warranties
- Assist with clinical application system integrations on-site when required
- Perform any other IT-related tasks as assigned by the Reporting Manager
Pre-Requisites (Qualifications & Experience)
- Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Postgraduate Diploma, or Professional Degree in Computer Engineering, Computer Science, Information Technology, or a related field
- Minimum 2 years of relevant experience in IT support or a similar role
- Proven experience in providing IT support
- Good knowledge of Windows client systems, Active Directory, networking, firewalls, access points, and storage solutions
- Highly meticulous and detail-oriented
- Strong communication skills (both written and verbal)
More about Transmedic
Transmedic - Where the world's leading healthcare solutions meet the needs of our people.
We open the door to a world of healthcare solutions, connecting professionals and organisations in Asia with leading medical speciality products, local knowledge and personalised service to advance the quality of care for patients who need it most.
We take pride in being different. We put our customers at the heart of everything we do, stay nimble and adaptable, strive for excellence, and foster a team that's passionate and driven.
