Job Description
- Serve as the first point of contact for client inquiries and support requests.
Gather and document client issues, ensuring accurate and detailed information.- Provide timely responses and resolutions for basic client issues and inquiries.
Follow established support procedures and protocols.
- Create and maintain support tickets to track client interactions.
Ensure that support tickets are accurate and up to date.- Prepare process and procedure within the section that is required to optimize operations, enhance efficiency, and ensure alignment with organizational goals and standards.
Prioritize and categorize tickets to facilitate efficient issue resolution.
- Offer basic product information and guidance to clients.
Assist clients with common troubleshooting steps.- Direct clients to relevant resources, documentation, or Tier 2 Support when necessary.
Communicate effectively with clients, ensuring a positive and professional experience.
- Follow up with clients to ensure issue resolution and satisfaction.
Escalate complex issues to Tier 2 Support for further assistance.
Job Type: Full-time
Pay: RM2,- 00 - RM2,800.00 per month
Benefits: - Free parking
Health insurance
Opportunities for promotionSchedule:Supplemental pay types: Yearly bonus
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- IT support: 1 year (Preferred)
Expected Start Date: 07/08/2024
