Job Brief
Responsible for providing end users support such as troubleshooting PC/Notebook, configuring software, troubleshoot applications software, asset management including deployment and refreshment, installing and configuring phones/tablets, printers, local area networks, wide area networks, any piece of computer related peripheral or software that end user would be using. IT engineer has to perform their daily tasks by providing a high level of customer service to the end user.
Job Responsibilities
- General
- Provide level 1 support (assistance through phone calls)
- Provide level 2 users support (onsite support by attending to end user) on the following: o Troubleshooting network operating system, software and hardware o Being familiar with network operating system, software and hardware o Working within a ticketing system and creating documentation for new processes o Training staff to maximize the potential of existing technology o Taking new users through the orientation process o Providing individual support and training upon request o Providing recommendations about support and information access o Maintaining an updated inventory of software, hardware and resources o Demonstrated aptitude for continuous learning and innovative thinking o Able to work independently and in a team environment o Strong written, oral and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff.
- Performing any other IT-related duties assigned.
- Performing after-hour on-call work when necessary.
- Support remote user's problem from Branches where necessary (including BCP sites).
- Prepare log tickets on any user's request attended and close the ticket upon the issue is resolved.
- Prepare a resolution after each log ticket has been done.
- Documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization.
Job Requirements
- Candidate should possess a Diploma / Advanced Diploma or equivalent in Computer Science / Information Technology
- Preferably at least 1 year of related working experience.
- Preferably specializing in Information Technology or equivalent.
- Good communication skills in English, Malay, Mandarin, and Chinese language for both spoken and written.
If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss it further!
[NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!
