Responsible for providing end users support such as troubleshooting PC/Notebook, configuring software, troubleshooting applications software, asset management including deployment and refreshment, installing and configuring phones/tablets, printers, local area networks, wide area networks, any piece of computer related peripheral or software that end user would be using. IT engineer has to perform their daily tasks by providing a high level of customer service to the end user.
Job Descriptions
- General
- Provide level 1 support (assistance through phone calls, remote sessions, email, and ticketing tools)
- Provide level 2 users support (onsite support by attending to end user) on the following: o Troubleshooting network operating system, software and hardware o Being familiar with network operating system, software and hardware o Working within a ticketing system and creating documentation for new processes o Training staff to maximize the potential of existing technology o Taking new users through the orientation process o Providing individual support and training upon request o Providing recommendations about support and information access o Maintaining an updated inventory of software, hardware and resources o Demonstrated aptitude for continuous learning and innovative thinking o Able to work independently and in a team environment o Strong written, oral and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff.
- Performing any other IT-related duties assigned.
- Performing after-hour on-call work when necessary.
- Support remote users problems from Branches where necessary (including BCP sites).
- Prepare log tickets on any user's request attended and close the ticket upon the issue is resolved.
- Prepare a resolution after each log ticket has been done.
- Documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization.
Job Requirements
- Candidate should possess a Diploma / Advanced Diploma or equivalent in Computer Science / Information Technology
- Preferably at least 1 year of related working experience.
- Preferably specializing in Information Technology or equivalent.
- Good communication skills in English, and Malay (Mandarin and Chinese are a plus) language for both spoken and written.
If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss it further!
- [NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!
