Efficiently handle inquiries and feedback from clients and suppliers.
Monitor issues reported through online communication platforms like Lark, Skype, and email; analyze system logs, find root causes, and attempt to resolve issues to ensure business stability.
Handle internal requests such as product activation and configuration adjustments.
Continuously improve technical knowledge, work closely with internal teams, and contribute to business optimization plans for improved efficiency.
Job Requirements
Diploma or higher education, preferably in Computer Science, Communication Technology, or related fields.
Fresh graduate is welcome to apply
Experience in technical support, implementation, or post-sales service is a plus.
Fluent in English with bilingual communication skills (English & Mandarin preferred).
Strong communication and teamwork skills, with a stable and service-oriented mindset.
Ability to multitask and prioritize daily tasks efficiently.
Must be able to work in shifts, including night shifts and weekends.
Job Benefits
KWSP
SOCSO
Medical claim included
Annual and medical leave shall be in accordance with the prevailing Labour Law
