Job Description- Day to day as an executive and tier 1 support Providing desk side support including white glove service to executive team and on site level 1 support to users
Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users.- Deployment of computer hardware, systems software and applications.
Diagnosing, troubleshooting and solving hardware (PCs, Printers), software and network issues
- Active Directory for user account management
ServiceNow ticketing system- SCCM for Imaging and re-imaging laptops and desktops as well as deployment of softwares
Windows 10
Microsoft Office365 Microsoft Teams
Skype For Business One drive
Data migrations and backups Laptop and Desktop deployments
Well-developed time management skills Ability to work independently as single handed onsite
Providing desk side technical support for users including walk-ins and calls & support tickets generated.
- Imaging and re-imaging laptops and desktops setting it up with requires configurations for new and existing users.
Troubleshooting hardware/software and network issues.- Decision making for when a hardware and accessories needs further troubleshooting or to be replaced for break fix
Work with project offices to ensure project continuity and be able to deliver on time
Proven work experience as a desktop support engineer or support technician.
- Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
Knowledge of popular operating systems, software applications, and remote connection systems.- Ability to solve complex hardware and software issues.
Ability to travel and work after hours when necessary.
- Good written and verbal communication skills
Job Type: Contract
Pay: RM2,
- 89 - RM3,217.82 per month
Benefits: - Health insurance
Schedule:
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- How many days of notice period do you have
Will you now or in the future require sponsorship for employment visa status- How many years experience do you have in IT Service desk role
Language:
English (Required)
