Responsibilities:- Technical Assistance: Provide technical assistance and troubleshooting support to users experiencing software-related issues. This may involve diagnosing problems, identifying root causes, and implementing solutions to resolve issues promptly.
- Issue Resolution: Respond to support tickets, emails, or phone calls from users reporting software issues or seeking assistance. Log and track support incidents, prioritize tasks based on severity and impact, and work diligently to resolve issues within agreed-upon service level agreements (SLAs).
- Project Planning: Develop comprehensive project plans outlining scope, objectives, timelines, and deliverables. Work closely with clients to define project goals, establish success criteria, and align expectations to ensure clarity and transparency throughout the project.
- Solution Design: Collaborate with clients and internal development teams to enhance the software solutions that align with business requirements and best practices. Translate client needs into actionable project requirements, functional specifications, and technical documentation.
- Implementation Management: Oversee the execution of software implementation projects, coordinating activities across cross-functional teams, including developers, analysts, and quality assurance professionals. Monitor project progress, identify potential risks, and implement mitigation strategies to ensure on-time and on-budget delivery.
- Stakeholder Communication: Serve as the primary point of contact for clients, providing regular updates on project status, milestones, and key decisions. Facilitate communication between clients and internal teams, address client inquiries and concerns, and escalate issues as needed to ensure timely resolution.
- Quality Assurance: Conduct thorough testing and quality assurance activities to validate the functionality, performance, and usability of software solutions. Collaborate with QA teams to identify and address any defects or issues, ensuring that deliverables meet quality standards and client expectations.
- Training and Adoption: Develop and deliver training and materials to educate clients on how to effectively use and maximize the benefits of software solutions. Provide ongoing support and assistance to ensure smooth transition and adoption of new technologies within client organizations.
- Documentation and Reporting: Maintain accurate project documentation, including requirements specifications, project plans, status reports, and meeting minutes. Generate regular progress reports, performance metrics, and post-implementation reviews to evaluate project success and identify areas for improvement.
- Technical Assistance: Provide technical assistance and troubleshooting support to users experiencing software-related issues. This may involve diagnosing problems, identifying root causes, and implementing solutions to resolve issues promptly.
- Issue Resolution: Respond to support tickets, emails, or phone calls from users reporting software issues or seeking assistance. Log and track support incidents, prioritize tasks based on severity and impact, and work diligently to resolve issues within agreed-upon service level agreements (SLAs).
- Project Planning: Develop comprehensive project plans outlining scope, objectives, timelines, and deliverables. Work closely with clients to define project goals, establish success criteria, and align expectations to ensure clarity and transparency throughout the project.
- Solution Design: Collaborate with clients and internal development teams to enhance the software solutions that align with business requirements and best practices. Translate client needs into actionable project requirements, functional specifications, and technical documentation.
- Implementation Management: Oversee the execution of software implementation projects, coordinating activities across cross-functional teams, including developers, analysts, and quality assurance professionals. Monitor project progress, identify potential risks, and implement mitigation strategies to ensure on-time and on-budget delivery.
- Stakeholder Communication: Serve as the primary point of contact for clients, providing regular updates on project status, milestones, and key decisions. Facilitate communication between clients and internal teams, address client inquiries and concerns, and escalate issues as needed to ensure timely resolution.
- Quality Assurance: Conduct thorough testing and quality assurance activities to validate the functionality, performance, and usability of software solutions. Collaborate with QA teams to identify and address any defects or issues, ensuring that deliverables meet quality standards and client expectations.
- Training and Adoption: Develop and deliver training and materials to educate clients on how to effectively use and maximize the benefits of software solutions. Provide ongoing support and assistance to ensure smooth transition and adoption of new technologies within client organizations.
- Documentation and Reporting: Maintain accurate project documentation, including requirements specifications, project plans, status reports, and meeting minutes. Generate regular progress reports, performance metrics, and post-implementation reviews to evaluate project success and identify areas for improvement.
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
Proven experience in project management, consulting, or implementation of software solutions.- Strong analytical, problem-solving, and decision-making skills.
Excellent communication, interpersonal, and client-facing skills.
- Ability to manage multiple projects concurrently and prioritize tasks effectively.
Proficiency in project management tools, such as Microsoft Project, JIRA, or Asana.- Knowledge of software development methodologies, such as Agile or Waterfall, is preferred.
Familiar in project implementation & support for HR Solutions or Hospitality Solutions is advantages.
Job Types: Full-time, Permanent
Pay: RM6,
- 00 - RM8,000.00 per month
Schedule: - Monday to Friday
Experience:
- project management: 2 years (Preferred)
* implementation of software solutions: 2 years (Preferred)
