IT Manager

Key Responsibilities:

• Technical Support:
  
  - Provide first-level technical support to end-users via phone, email, or in person.
  
  - Diagnose and resolve hardware and software problems promptly and efficiently.
  
  - Escalate complex issues to the appropriate IT teams when necessary.
  

• Hardware and Software Maintenance:
  
  - Install, configure, and troubleshoot desktops, laptops, printers, and other hardware peripherals.
  
  - Assist in the installation, maintenance, and updates of software applications.
  
  - Ensure all IT equipment is in good working condition.
  

• User Account Management:
  
  - Create, modify, and delete user accounts and access permissions as needed.
  
  - Manage password resets and account security.
  

• Network Support:
  
  - Troubleshoot network connectivity issues.
  
  - Assist in setting up and maintaining network equipment (routers, switches, etc.).
  

• Documentation:
  
  - Maintain accurate records of support requests, repairs, and inventory.
  
  - Create and update user guides and documentation for common IT procedures.
  

• Security and Compliance:
  
  - Assist in implementing and enforcing IT security policies and procedures.
  
  - Keep systems up to date with security patches and antivirus definitions.
  

• User Training:
  
  - Provide basic training to users on software and hardware usage.
  
  - Promote best practices for IT security and data management.
  
  Qualifications:
  
  - Diploma or Bachelor's degree in Information Technology or related field preferred.
  
  - Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) a plus.
  
  - Strong problem-solving and troubleshooting skills.
  
  - Excellent communication and interpersonal abilities.
  
  - Ability to work independently and collaboratively within a team.
  
  - Familiarity with Microsoft Windows and Office Suite.
  
  Preferred Qualifications:
  
  - Prior experience in IT support or a similar role.
  
  - Knowledge of Active Directory and network protocols.
  
  - Familiarity with remote support tools.
  
  - Basic understanding of cloud-based services.
  
  Job Type: Full-time
  
  Pay: RM4,000.00 - RM5,000.00 per month
  
  Benefits:
• Parental leave

Schedule:

• Day shift

Experience:

• IT: 1 year (Preferred)

License/Certification:

• car license (Preferred)

Willingness to travel:

* 50% (Preferred)