- Serving as the first point of contact for customers over the phone, email or social media channels.
- Performing remote troubleshooting through diagnostic techniques (training will be provided).
- Determining the best solution based on the issue and information collected from customers.
- Analyses and resolves incidents/requests regarding the use of application software or hardware.
- Logs and incidents/requests using in-house customer management system and continuous update the knowledge-base system.
- Communicate with other service providers, record and follow up with incidents whenever required.
- Adhere to company best support practices including ISO 9001, ISO 20000 and ITIL processes.
- Requirement:
- Diploma/Degree in relevant disciplines.
- Optimistic, passionate, and customer-oriented.
- Ability to see through the incident and diagnose in the most effective manner.
- Working on rotational shift hours
Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM2,000.00 - RM3,000.00 per month
Benefits: - Health insurance
Maternity leave
- Opportunities for promotion
Parental leaveSchedule:Supplemental Pay: Performance bonus
Application Question(s):
- What is your expected salary range
* Are you comfortable working on shift schedule
Application Deadline: 09/01/2024
Expected Start Date: 09/30/2024
