Department
ICT Service Desk
Company Overview
Impressive Communications is an IT System Integrator that delivers results-driven solutions to businesses. We work closely with customers to understand their digitalisation needs and help them achieve their business goals through effective requirement gathering and project delivery strategies.
What Youll Do
To answer incoming calls from internal user and to ensure key KPIs are meet.
To meet or exceed the level of service when responding all incoming Incidents and Work Order. To accurately record and classifying all incoming with the appropriate priority, category and incident summary details or error message.
To resolve IT incidents, requests and provide information to customers as required.
To ensure that all RSS ticket service incidents are managing according to company policy
Escalate calls where necessary
Providing high quality technical or system expertise
Providing clear communication of issues, progress and outcomes.
Prepared FAQ for BCRM Modules such as Device Management, Finance, Customer Services and Self-Service Portal for team further references. Prepared Daily Reports based on the schedule for monitoring purposes.
exceeded by means of excellent customer service skills
