IT Business Analyst (BPO-IT Solution/Agile/Scrum or Waterfall SDLC)

Company Background: IT Software

• Location: Petaling Jaya

5 days Mon-Fri. Flexi

• Attractive Benefits

• Job Responsibilities:

Responsible for addressing complex business issues and provide quality business analytics IT solution to our customer.

• Actively participate in user requirement gathering with the Account Manager, outlining the business needs of the customer and prioritizing features of the product.

Able to interpret customers business requirements and complex insights into application requirements for the relative teams (i.e., Design team, Product team, Support team, etc).

• Responsible for the delivery of Functional and Technical specifications.

The role is expected to have leadership skills as he/she will work closely with the project team to deliver the product according to specification as well as supporting the

• Project Manager in identifying gaps, tracking design and development tasks assigned to the project team members.

Responsible for conducting user acceptance test (UAT) and Admin/User training (if required).

• During Go-Live, the Business Analyst works closely with the Project Manager and technical team to ensure the solution is rolled out smoothly to the customer.

Participate and supporting the Project manager in team retrospective and Sprint reviews.

• Support the Product Development team in identifying and assessing market opportunities, products and best practices in the similar industry.

The ideal candidate must also possess the following skills

• Be a good team player by staying engaged. Always supporting the team in resolving technical matters and requirements clarification.

Act as a problem solver since the Business Analyst is the first point of contact for developers and designers to review progress, outputs and resolve technical issues.

• Strong adaptability required in our fast-paced organization

Highly proactive, with the ability to act fast and quick in resolving technical or user requirement matters.

• Strong communication and influencing skills with the ability to speak to stakeholders and customers in addressing business concerns.

Strong verbal and written communications in both English and Mandarin as candidate may be required to deal with mandarin speaking clients.

Requirements,

• Diploma/Degree or equivalent related to Computer Science or Information Technology

Minimum 3 years of working experience as a Business Analyst in Agile/Scrum environment role particularly in Shared Services for E-Commerce or Business Process Outsourcing (BPO).

• Minimum 5 years of overall IT experience in software development in Agile/Scrum or Waterfall SDLC.

Familiar with HTML and web application development technologies, including multiplatform/browser support is a plus

• Experience with Jira or any software testing tools is a plus.

• Benefits:

Young, vibrant & dynamic working culture

• Multinational

Various fun employee engagement activities (Monthly Birthday Celebrations, Secret

• Angels game, Mobile Legends Online Tournament, Christmas Lucky Draw, etc)

Yearly Annual Dinner & Team Building Activities

• Unlimited Stock of Snacks provided in pantry

Premium Coffee Machine provided for coffee lovers

• Smart Casual Wear

Flexible Working Hours

• Company Laptop provided even Working From Home

13 months salary per year (1 month Contractual Bonus)

• Yearly Increment & Performance Bonus despite Covid pandemic

Fixed Traveling Allowance provided

• Optical, Dental & Gym Allowances provided

Insurance Coverage

Job Type: Permanent

Pay: RM5,

• 00 - RM8,000.00 per month
  
  Benefits:
• Dental insurance

Flexible schedule

• Gym membership

Health insurance

• Opportunities for promotion

Professional development

• Vision insurance

Schedule:

• Day shift

Monday to Friday
Supplemental Pay:

• 13th month salary

Performance bonus

• Yearly bonus

Education:

• Diploma/Advanced Diploma (Required)

Language:

* Mandarin (Required)