As a Hospitality Intern you will have the unique opportunity to rotate between three crucial departments: Housekeeping and Front Office and F&B operation . This internship program is designed to give you a holistic understanding of the hotel operations and a well-rounded experience in the field of hospitality.
- Housekeeping Executive Intern Responsibilities:
Room Inspection: Assist in inspecting guest rooms to ensure they meet the highest standards of cleanliness and presentation.
- Inventory Management: Participate in inventory control, tracking, and ordering of cleaning supplies.
Team Collaboration: Work closely with the housekeeping team to maintain an efficient workflow.- Guest Interaction: Interact with guests to ensure their needs and concerns are addressed promptly and professionally.
Quality Assurance: Help implement quality control measures to consistently maintain the cleanliness and appearance of guest rooms and public areas.
- Problem Solving: Assist in resolving guest issues related to housekeeping services.
- Front Office Executive Intern Responsibilities:
Guest Check-In/Check-Out: Learn and participate in the guest check-in and check-out procedures, including reservations and payment processing.
- Customer Service: Provide excellent customer service by assisting guests with inquiries, requests, and information.
Reservation Management: Assist in managing room reservations, cancellations, and room assignment procedures.- Guest Relations: Handle guest complaints or concerns effectively and professionally, seeking solutions to ensure guest satisfaction.
Administrative Support: Assist in administrative tasks such as data entry, filing, and maintaining guest records.
- Revenue Optimization: Gain insights into revenue management and pricing strategies.
Assist in daily operation: Help with day-to-day tasks in the restaurant assign by the superior.
Ordering and Inventory : Manage inventory and assist in ordering supplies.- Event Support: Assist in planning and executing special event
Quality control :Ensure food and service meet quality standards.
- Understanding and adhering to health and safety regulations in the F&B industry.
Assisting with financial tasks, such as processing payments, and managing receipts.
Currently enrolled in a hospitality or related degree program.- Strong interpersonal and communication skills.
Customer service-oriented mindset.
- Attention to detail and strong organizational skills.
Ability to work in a fast-paced environment.- Flexibility to work various shifts, including weekends and holidays.
Hands-on experience in key departments of the hospitality industry.- Mentorship and guidance from experienced professionals.
Exposure to real-world challenges and problem-solving.
- Networking opportunities within the hospitality sector.
Allowance : RM 1000
Job Type: Internship
Contract length: 5 months
Pay: RM1,- 00 per month
Supplemental Pay:
Overtime pay
