Storefront Operations is all about managing the daily tasks which includes:
- Organising and managing orders for Ecommerce Stores on website and marketplace
- Handle processing of orders including packing and liaising with logistics partner efficiently
- Liaise closely with 3rd party warehouse team to handle orders
- Organise shipment bookings and return orders
- Accept orders from 3rd party websites and keying into main websites
- Handle Live Chat, Emails, Social Media channel enquiries & Calls
- Manage 3rd party marketplace account enquiries and listings
- Manage Product Listings for all websites
- Check and Manage inventory accuracy in website
- Assist Ecommerce Executive on implementing website updates, data entry and changes
- Assist customer service team with personalised orders & customer service as backup
- Assist with other ad-hoc given tasks
Through the internship program (Min. 2 months)1. You gain extensive experience in eCommerce operations and the various systems and tools used by the team
- Customer service experience
- Long term career progression if the candidate is suitable
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- Detailed oriented and hands on is a must
- Excellent interpersonal and presentation skills to communicate confidently and effectively
- Experience in digital marketing will be an advantage
[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-commerceplus-job-internship-ecommerce-digital-marketing-exec]
