About us
We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.
Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other and achieve our goals. We aim to raise the bar high. We look for people who are committed to innovation and success and act with integrity to become and be a part of one of the most diverse group of experts in our industry, anywhere around the globe.
Global in outlook, local in practice and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.
Job Description
InterACT Service Desk Analyst supports internal and external customers before, during and after remote operations using both the InterACT data delivery application or the SimpleHelp remote desktop software in a 24/7/365 shift pattern that includes both day and night shifts.
Main Duties and Responsibilities:
InterACT & SimpleHelp Administrative Tasks
Maintains User accounts, permissions, organizations, wells, and Corporate Agreements for both internal and external users
Performs IA and SH troubleshooting for incoming service desk requests
Can support SLB Application installation & support (PDSView, Wellsync, BlueView, PDSView, ToolBox, Wits Server, FracCat Stimulation Report Tool)
Performs daily to-do tasks
Has intermediate understanding of real-time data transmission troubleshooting
Supports International InterACT systems
Assists in the completion of yearly user audits
Understands and follows escalation procedures for RO, server, and network issues
Documentation
Maintains & follows InterACT and SimpleHelp Policies and Procedures in SharePoint
Records each incoming request in the Remedy tracking system
Documents all correspondence with users in ticketing system
Resolves tickets that come out of pending in a timely manner
Contributes to reviewing all InterACT SOPs annually
Communication and training between field, sales, clients, and co-workers
Provides a complete daily turnover including pending tickets, resource outages, personnel issues, and any other issues
QHSE
Follows IT Security policies
Performs Quality Control audits on the application of permissions
Complies with mandatory QHSE training and fulfills QHSE objectives
Additional duties as required
Required Soft Skills
Attention to detail
Initiative
Excellent written & verbal communication
Creativity
Problem Solving Skills
Leadership
Education
Associate of bachelors degree in IT preferred.
SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ape, disability, or other characteristics protected by law.
InterACT Service Desk Analyst
