Our client is an insurance company that provides on-demand insurance solutions that are quick and effective in this digital era is looking for an Insurance Support Specialist to be based in Bangsar South.
Job Description:
Insurance Operations:
- Assist in the day-to-day insurance operations, ensuring smooth processes and effective management of insurance policies.
Coordinate with various departments to enhance operational efficiency and customer satisfaction.
Customer Service Related to Insurance Operations:- Provide exceptional customer service to clients, answering queries, resolving issues, and ensuring a positive customer experience.
Work closely with the sales and support teams to address customer needs and improve service delivery.
Endorsement and Claim Submission:
- Manage the endorsement process, ensuring accurate and timely updates to insurance policies.
Handle claim submissions, liaising with clients and insurance providers to ensure seamless processing and resolution of claims.- Please note that trainings and references will be given to help you to perform well in your tasks. This job description is not exhaustive and may change from time to time in line with business needs.
Job Requirements- Minimum of 1 year of experience working in a general insurer or InsurTech firm.
Diploma in Business, Insurance, or a related field.
- Strong communication skills, both written and verbal.
Excellent organizational skills with the ability to multitask and prioritize effectively.- Proficient in Microsoft Office Suite and insurance software.
A customer-centric mindset with a keen eye for detail and problem-solving abilities
- Willing to work in a small and medium enterprise company (SME) with a startup environment.
Able to work meet the datelines given or at least provide updates on in-progress tasks regularly.- You must have good working attitude as you will be working in a team.
You must have a high sense of responsibilities to complete the tasks assigned to you within the turn-around-time (TAT) given.
- You must have a pleasant and approachable attitude to create a harmonize and positive working environment.
You must act professionally and respect the colleagues and superiors within the company.- You must be a matured thinking person, proactive in solving problems and give your recommendations or solutions for the problems.
Occasionally, you can work long hours or outside normal working hours, although it is very rare to happen.
- You are expected to be multitasking and able to work in a fast pace environment.
Benefits: 5-day week, phone line, medical insurance, performance bonus, etc.
Job Type: Full-time
Pay: RM3,
- 00 - RM5,000.00 per month
Ability to commute/relocate: - Bangsar South: Reliably commute or planning to relocate before starting work (Required)
Education:
- Diploma/Advanced Diploma (Required)
Experience:
* general insurer or InsurTech firm: 1 year (Required)
