Information Technology Services Specialist: Japanese情報技術サービススペシャリスト：日本人

Job Responsibilities (Should describe major responsibilities)

Provide L1 Support for all applications.

Must be able to raise & manage tickets in Service Now from start to end for all priorities to ensure that SLAs are met.

Ensure user complaint is entered accurately in Service Now

Ensure that all communication & steps performed are logged into Ticketing system promptly & completely

Timely updates to users on the progress of the ticket

Ensure critical issues are escalated to appropriate teams & management

Must be able to troubleshoot user queries via calls, mails & multiple channels

Must be able to answer phones from users professionally and respond to user inquiries and complaints.

Must be able to handle installation, configuration & upgrading FedEx software

Must be able to provide remote support and troubleshooting on user's laptop/desktop issues, MS Office applications & other FedEx applications.

Qualifications (Should describe qualifications required)

Diploma or above education degree is required.

Skills (Should describe skills required)

Fresher or experienced can apply.

Japanese language is must.