ROLES
- The person will be the IT PIC for the entire IT portfolio for ADVEND Group in Malaysia and Singapore.
- The person will be the application owner for the following key systems and solutions currently in used and any other emerging technologies:
-MS Dynamics BC (On Premise and SaaS)
-Infor M3 (ERP for Finance, Procurement, Inventory Management, CRM, etc.)
-Vending Operating System (VOS)
-Any emerging technologies to support the vending business
- Be responsible for developing overall IT plan and roadmap for ADVEND Group and to initiate strategy to modernize the IT portfolio in alignment with Asahi Holdings Southeast Asia (AHSEA) Group IT strategy and framework.
- Concurrently be responsible for ensuring currently in used systems are running in tip-top conditions by leading, managing, driving and resolving incidents and change requests with ADVEND Group vendors whilst complying with AHSEA IT Service Management (ITSM) policy and procedures.
- In project to play as a key IT SME and occasional as the IT Project Manager to lead, own and drive activities and manage the vendor partner to achieve successful project outcomes.
ACCOUNTABILITIES
Leadership and Strategy
- Accountable to plan, formulate and deliver ADVEND Group IT and digital strategy in close collaboration with AHSEA Group IT.
- Develop an IT annual plan to coincide with company annual budget cycle and IT medium-term plan to enable business strategy and direction.
- Manage and control IT spend as per the approved IT Capex and Opex.
- Recommend appropriate IT Capex investment and IT priorities to maximize ROI and to enable achievement of business strategy.
Application Maintenance (Operations and Support)
- As the application owner of the solutions and systems used.
- Build win-win relationship with ADVEND Group vendor partner as well as oversee, manage and drive vendor and internal team to provide satisfactory service by ensuring incidents are resolved timely as per SLA and enhancement are deployed within agreed timeline and quality.
- Lead, manage and provide the L1/L2/L3 support for live systems in close collaboration with ADVEND Group vendor.
- Analyze reported incidents to devise appropriate long-term solution to prevent recurrence of similar issues.
- Lead, manage, drive and review enhancement or change request initiatives by following the ITSM Change Management process by working closely with key business users and ADVEND Group vendors.
- Review solution provided by ADVEND Group vendor to assure quality and in alignment with AHSEA solution standards and direction.
- Maintain and update relevant documentation (e.g. functional spec, operation playbook, etc.) due to fixes and/or enhancement to assure completeness and accuracy.
- Conduct periodic service review with ADVEND Group vendor to assure SLA and KPI are met and to take immediate remediation measures to address any shortcomings.
- Conduct and provide timely and accurate reporting and review session with key business users and/or management on incident, change request and ITSM related KPI and progress.
- Comply with the AHSEA ITSM policy and procedures as well as utilizing implemented ITSM tool to manage, track, monitor and close incidents, change request, problem, etc. within specified SLA.
Application Development (Project)
- As the IT Lead for ADVEND Group by leading, driving and managing tasks/activities in all phases of application development life cycle including analysis, design, development, testing, documentation, deployment and support.
- Lead, manage and work closely with multi-disciplinary teams from business users and project vendors to internal IT team members.
- Collect, document and analyze business requirements and develop/design solutions to address the business requirements following AHSEA solution standards and direction.
- Participate and manage testing activities in a timely manner following the project testing strategy and testing timeline.
- Conduct end user training, prepare cutover/deployment plan and provide go live support to ensure smooth solution go live, end user is confident to use the system and teething issues are resolved promptly.
- Provide timely, accurate and actionable project status for project management reporting.
- Comply with Group IT Project Management Framework.
People Management
- Provide leadership and direction to the ADVEND Group IT team members which may include permanent, contractor and/or vendor consultants.
- Manage personnel, administrative and HR matter related to line management such as leave approval, claim approval, performance setting and review, personal development and career discussion.
- Responsible for onboarding and offboarding of internal and external staff from recruitment and probation to handover and staff departure.
- Coach, guide and motivate team members to excel in area of responsibility.
- Foster a culture of proactiveness, continuous improvement, transparency and ownership.
- Promote a business centric and service-oriented mindset to provide effective solution and timely support to enable business success.
MEASUREMENTS
- Develop IT roadmap and strategy for ADVEND Group business.
- Prepare, manage and control IT Capex and Opex cost for Atlas business in alignment with AHSEA Group IT.
- Manage and maintain ADVEND Group IT portfolio of solutions and systems and related IT components in tip-top condition according to agreed SLA.
- Lead, drive and manage incidents and issues are addressed as per SLA in compliance with AHSEA ITSM policy.
- Lead, drive and manage change request and enhancement as per agreed timeline and budget in compliance with ASHEA ITSM policy.
- Participate and lead any project activities as per assignment to assure successful business outcome in the area of responsibility.
- Proactively learning and keeping abreast of rapid changes in technology and developing in-depth knowledge in the areas of assigned responsibilities.
- Actively vendor managed the ADVEND Group vendors to ensure their efforts are in line with AHSEA direction and their activities are delivering positive outcome for business.
REQUIREMENTS
Experience and functional/technical skills
- Minimum 10 years of IT working experience in one or more of the following areas: Vending Machine, Finance, Procurement, CRM, Inventory Management, Service Management, etc.
- Minimum 5+ years experience in fast moving consumer good (FMCG) or vending business industry but can be waived for candidate exhibiting strong desire to learn and be super self-motivated.
- Must have experience in one or more of these systems: Any leading ERP systems, sales force automation (SFA), CRM system and vending machine operating systems (optional/ added advantage).
- Demonstrate strategic acumen in developing IT roadmap and modernization strategy especially adopting emerging technologies (e.g. PowerBI, geocoding, AI, etc).
- Demonstrate deep knowledge and exposure to ITSM best practices such as incident management, change management, problem management, service fulfilment, etc.
- Proven extensive experience in IT service operations managing mid to complex portfolio of interlinked applications and multiple AMS vendors located in a geographically diverse location.
- Demonstrate experience being an IT SME or leading an IT team to deliver systems/solutions in a mid to large project implementation settings.
- Fluency in both written and spoken English.
- Preferably to have hands-on working experience in Infor M3 or MS Dynamics BC ERP systems.
- Preferably to have 3+ full IT project lifecycle implementation.
- Preferably certified in ITIL Framework, PMP or equivalence.
Desirable soft skills
- Strong leadership, communication and interpersonal skills.
- Strong facilitation, influencing and stakeholder management skills at multiple levels within the organization (vertically and horizontally) especially at C-level or top management level.
- Independent and self-driven to achieve results.
- Sharp conflict management and problem-solving skills.
- Works well with high volume of work and within fast-moving environments.
- Not afraid to speak up and stand up for the overall good.
Education
- Bachelor's degree in IT/Computer Science/Engineering or equivalence
