INCIDENT COORDINATOR
Publication Date: Aug 5, 2024
Ref. No: 517782
Location:
Cyberjaya, Selangor Darul Ehsa, MY, 63000
Who we are.
We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.
Together we create reliable and responsive digital foundations for the worlds businesses, institutions, and communities.
Learn more on Advancing what matters
SMC for INCIDENT COORDINATOR Process Specific
Overseeing critical (P1/P2) incident resolution within compound environments with complete confidence, engaging internal and external support teams globally.
Demonstrate the ability to lead the virtual teams of technical resource from all technical areas.
Driving troubleshooting and recovery with confidence and authority, reducing time to repair.
Ensure full engagement and focus of relevant resolvers for impact and decision-making purposes.
Responsible for verifying the severity of all levels of incidents in order to execute the correct level of Incident Management process.
Responsible for creating clear and accurate communication during incidents across the business, including senior and exec management levels
Ability to adjust in a fast pace ever changing environment
Able to perform multiple tasks simultaneously under pressure.
Able to work on shift/on call pattern Key skills:
The Incident Manager has the following key-skills:
Builds long-term relationships with internal/external teams;
Successful delivery against commitments and deadlines;
Excellent English communication skills (written and oral);
Cantonese or Mandarin is must
Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.
Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
Choose your future. Choose Atos.
Learn more about us
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.
Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here
