I-Desktop Technician(Band 1)

5 Working Days

Career Advancement OpportunityBased in KL

• Interested applicants can also send your updated resume and allow our Consultant to match you with our Clients.

• Job Scope:

Provide first/second level contact and problem resolution for customer issues.

• Work with Third Party Vendors to remediate complex AV issues as needed.

• Provide timely communication on issues status and resolution

Maintain ticket updates for all reported incidents.

• Install, upgrade, support and troubleshoot XP, Windows 7, Windows
• 1,

Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized
desktop application.

• Should have basic knowledge of Mac operating system, to support Apple pc

users.

• Install, upgrade, support and troubleshoot for printers, computer hardware.

• Performs general preventative maintenance tasks on computers, laptops,

printers.

• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.

Use diagnostic tools to troubleshoot problems associated with network
connectivity, and workstation hardware/software.

• Broad experience of IT with basic understanding of Networks, Servers,

Audio/Visual, Smart Devices and Telecoms.

• This position requires the ability to work in a project-based environment requiring

flexibility and teamwork. Performs other duties as assigned.

• Requirements:

Bachelor Degree or equivalent in Computer Science or related field.

• CompTIA A+, Microsoft Certified Professional (MCP) or better.

• Minimum of 18 months years of IT experience.

• Windows 7-10, Microsoft Active Directory, utilization GPOs, MS Office 365, PC

hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk
ticketing systems.

• Mobile device management including IOS and Android devices, Enterprise

encryption solutions, Windows PC/laptop management via Active Directory.

• Proven analytical, troubleshooting and problem solving skills.

• Proven ability to multi-task, effectively determine priorities and meet SLAs.

• Excellent communication relationship-building and internal customer service skills.

• Adaptable and flexible in a fast-changing industry and work environment.

• Willing to work off-hours and weekends when required for projects or emergency

support.

• Appreciate if you can include details below in the resume:

• Current Address / Location:

Current salary:

• Reason of leaving:

Expected salary:

• Notice period:

• Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd

• JTK Number: JTKSM 1252

Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM3,600.00 per month

Benefits:

• Opportunities for promotion

Professional development

Schedule:

* Monday to Friday