I-Assistant Manager (Electrical)

5 Working Days Career Advancement Opportunity
Based in Seksyen 32, Shah Alam

• Interested applicants can also send your updated resume and allow our Consultant to match you with our Clients.

• Job Scope:

To Head the TSS team (Appointed) on overall Support operation.
To set TSS monthly roster and to oversee Support daily operation.

• To ensure TSS SOP and Code of Conduct are adhered at all time.

To verify all TSS JOB SHEET of the work and mileage claim on weekly basis prior to submission for superior approval.

• To prepare all TSS operations related reports timely for submission.

To ensure subordinate reports are produced timely for your verification/approval prior to submission.

• To manage the team for relocation, commissioning and installation of Weike machines, ETG and systems for overseas and local market.

To manage the team to deliver on time technical support to overseas casino/club for Weike machines, ETG and systems ensuring SLA for L1 support is met.

• To arrange standby support if deemed necessary for casino / club when introduction of new Weike products (or game or program) and to ensure the team provides constant updates and feedback to related parties for product review and improvement.

To be responsible in arranging the team in carrying out product upgrade on site, e.g. machine game change and system software upgrade/testing.

• To be responsible in gathering customer feedback from the team and notify Weike HQ (Sales and Support).

To be responsible in liaising with the customer for any technical inquiry and provide resolution if any.

• To provides new sites on-site training to customers on game functionality and operation.

To provides devise conversion instructions for configuration comparisons or hardware upgrade/downgrade changes.

• To provide technical assistance by fixing problems remotely using remote access.

• Requirements:

• Advanced Diploma in Engineering (Electrical / Electronic / Computer).

Minimum 5 years technical support experience in gaming industry.

• Ability to lead and guide technicians for overseas or local assignment.

Computer literate, with strong knowledge in computer hardware, software and computer networking will be an added advantage.

• Good interpersonal skills and able to communicate with all levels, internally and externally, in a professional and responsive manner.

Knowledge and understanding of AC/DC fundamentals will be an added advantage.
Key deliverables

• Provides L1 technical support for machines and system meeting SLA.

Ensure commissioning and installation of machines and systems are completed within the scheduled time and meeting requirements

• Ensure all customer feedback or complaints are conveyed to related personnel, both support manager and sales account manager.

Ensure TSS team services level is high at all time.

• Ensure TSS team discipline level is high at all time.

• Appreciate if you can include details below in the resume:

• Current Address / Location:

Current salary:

• Reason of leaving:

Expected salary:

• Notice period:

• Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd

• JTK Number: JTKSM 1252

Job Types: Full-time, Permanent

Pay: RM7,

• 00 - RM9,000.00 per month
  
  Benefits:
• Opportunities for promotion

Professional development

Schedule:

Monday to Friday